西貢巴赫套房的評論

住宿方回覆: Dear Sir or Madam,Thank you for choosing us for your hotel stay. We regret to hear that your experience did not meet your expectations.Please note that all room details, layouts, rates, and our policies regarding children are clearly displayed on every booking channel for guests’ reference. As we did not receive advance notice about the child in your party, we accommodated you based on availability at the time. Unfortunately, we had no extra beds available, and an additional room was necessary. We apologize for any inconvenience this may have caused.Regarding your comment about surveillance, security cameras are a standard requirement in hotels to ensure the safety of all our guests. While we try our best to balance between security and comfort, we understand if you found it unpleasant.Thank you again for your feedback. We wish you health and success.Warm regards,Thuan Chau (Ms.) | Hotel Manager

住宿方回覆: Dear Sir or Madam,Thank you so much for choosing us for your hotel stay! We are thrilled to hear that you found comfort in our accommodation and our culinary offerings. It is our priority to provide our guests with the most comfortable and at-home experience, and your kind words are truly rewarding to us.We regret to hear that the unusual weather and the bar nearby caused you discomfort. Although we are a city hotel, we understand that the surrounding noise can sometimes be bothersome. We truly appreciate your sympathy as we work to improve our experience.We look forward to welcoming you back very soon. Thank you once again for including us in your travel experience.Warm regards,Thuan Chau (Ms.) | Hotel Manager

住宿方回覆: Dear Sir or Madame, Thank you so much for choosing us for your hotel stay! We are delighted that you found our rooms comfortable and made the most of our service. It is heartwarming to hear that the children had a wonderful time in the pool every day during your stay. It has always been one of our priorities to make sure our guests have the most fulfilling and memorable experience, and we are glad that we did it for you.We look forward to welcoming your family back soon. Thank you once again for taking a moment of your time to share your thoughts.Warm regards,Thuan Chau (Ms.) | Hotel Manager

住宿方回覆: Dear Sir or Madame,Thank you so much for choosing us for your hotel stay! We are absolutely delighted that you found comfort in our accommodation.We are thrilled that you had a wonderful time and that our service was worth your investment. We always try our best to make sure our guests have the most comfortable and laid-back experience, and we are glad that we did it for you.We look forward to having you back soon. Thank you once again for including us in your holiday memories.Warm regards,Thuan Chau (Ms.) | Hotel Manager

住宿方回覆: Dear Sir or Madame, Thank you so much for choosing us for your hotel stay! It was an absolute pleasure to welcome you to the heart of the city. We are delighted that our design, service, and location left a good impression on you. Your kind words will definitely be shared with the rest of our team as a testament to their effort and attentiveness. It is also heartwarming to know that our culinary options suited your appetite as well. Our culinary team will be pleased to receive these compliments from you. Thank you for also highlighting the convenience of our location. Being close to many attractions is something our guests often appreciate, and we are thrilled that you feel the same. Although it may not be ideally quiet as we are in the city center, we hope our attentiveness and assistance made up for all the inconvenience. Your feedback on our slippers and shower is also greatly appreciated by our team. We will certainly take them into consideration for our continuous inspection and improvement. We look forward to welcoming you back very soon. Thank you once again for including us in our travel memories. Warm regards,Thuan Chau (Ms.) | Hotel Manager 

住宿方回覆: Dear Sir or Madame, Thank you so much for choosing us for your hotel stay! It is a pleasure to welcome you on your visit to the city. We are delighted that you found our design and ambiance appealing and that our location served you well. Being in the central area gives us access to many city attractions, which is often well preferred by our guests, and we are thrilled that you feel the same. Your kind words for our culinary options are deeply cherished by our culinary team. We always try our best to offer a healthy and balanced menu, and we thank you for your acknowledgement. It is regrettable that we were not available in time to assist you with the luggage; however, we appreciate you letting us know our shortcomings for our evaluation and improvement. Regarding the external noise, kindly be advised that we are a city hotel. While we understand that our location may not be ideal for everyone, we hope our service made up for the inconvenience. We look forward to welcoming you back soon. Thank you once again for including us in your travel experience. Warm regards,Thuan Chau (Ms.) | Hotel Manager  

住宿方回覆: Dear Sir or Madame,Thank you for choosing us for your hotel stay! We are absolutely delighted to hear that you enjoyed our breakfast. Offering a balanced and healthy menu to start the day is something we truly care about.We notice your rating on our amenities, and we regret that we did not have a chance to address your concerns. Our guests' comfort is our top priority, and we always appreciate constructive feedback. Please do not hesitate to share your thoughts directly with us in the future for our timely assistance.We look forward to welcoming you back soon. Thank you once again for taking a moment of your time to share the experience.Warm regards,Thuan Chau (Ms.) | Hotel Manager

住宿方回覆: Dear Sir or Madame,Thank you so much for choosing us for your hotel stay! It is our pleasure to welcome you in the heart of the city.We are thrilled that our location and service left an impression on you and that you made the most of them during your time with us. Your kind words will certainly be shared with the rest of our team as a testament to their effort and attentiveness.We look forward to welcoming you back for another visit. Thank you once again for letting us be a part of your holiday travel experience.Warm regards,Thuan Chau (Ms.) | Hotel Manager

住宿方回覆: Dear Ms. Min, Thank you for sharing your feedback. We apologize that your stay did not meet your expectations. We regret the misunderstanding about the additional child and understand the frustration. Had we been informed in advance, we would have gladly reserved an extra bed for you. Since your reservation was made through an affiliate channel, it is possible that the request was not forwarded to us. As a standard procedure, we recommended contacting the booking platform to verify, as they manage the reservation details. We understand that this was inconvenient, and we regret that we were unable to accommodate your request at the time. As for the noise, while our central location offers convenience, we recognize that external sounds can affect your comfort. Our rooms are designed to be soundproof, but we understand that individual sensitivities may vary. Additionally, we want to mention that guest safety and comfort are our top priorities. We perform regular maintenance and inspections, and we have not encountered any concerns related to air quality. However, we will take this into account to ensure the highest standards are upheld. Thank you once again for visiting us. We wish you health and success. Best regards,Thuan Chau (Ms.) | Hotel Manager

住宿方回覆: Dear Sir or Madame,Thank you so much for choosing us for your hotel stay! We are delighted that you enjoyed our breakfast offering and our convenient location. It warms our hearts that you found comfort in our accommodation and made the most of it.We regret to hear that your stay was not as you anticipated due to the noise. While our location offers convenient access to many city attractions, we understand that it may not be ideal for everyone. If possible, we would love to accommodate you with a different room type on your next return.Thank you once again for the kind and constructive words. We hope to see you again soon.Warm regards,Khanh Nguyen (Ms.)Reservation Agent

住宿方回覆: Dear Sir or Madame, Thank you so much for choosing us for your hotel stay! It was truly a privilege to welcome you on your visit to the heart of the city. We are thrilled that we left a good impression on you and that you found comfort in our accommodations. It is heartwarming to learn that our service and culinary choices served you well and that you made the most of them during your stay. Our team will be delighted to hear of your kind words; they are a testament to their attentiveness and effort. We look forward to delivering you another fulfilling time on your next return. Thank you once again for including us in your travel memories. Warm regards,Thuan Chau (Ms.) | Hotel Manager

住宿方回覆: Dear Sir or Madame,Thank you for taking a moment of your time to share the experience. It was a pleasure to welcome you on your holiday trip to Saigon.We are glad that you made the most of our service and location during your stay. Being in the city center is something our guests often appreciate, and we are glad that you feel the same. Thank you for your feedback on the water pressure. We will definitely look into this for our future evaluation and improvement.We look forward to welcoming you back soon. Thank you once again for including us in your travel memories.Warm regards,Thuan Chau (Ms.) | Hotel Manager

住宿方回覆: Dear Sir or Madame, Thank you so much for choosing us for your hotel stay! We are delighted that you found comfort in our accommodations. We are glad to hear that our facilities, ambiance, and cleanliness were among the highlights of your stay. Your appreciation for our attentiveness and effort is absolutely heartwarming. We always try our best to provide our guests with high-quality service while keeping the rates competitive, and we are pleased that we did it for you. We look forward to welcoming you back very soon. Thank you once again for letting us be a part of your travel experience. Warm regards,Thuan Chau (Ms.) | Hotel Manager

住宿方回覆: Dear Sir or Madame,Thank you for spending time with us at Bạch Suites Saigon. It was our pleasure to welcome you to the city. We are glad to hear that the hotel ambiance made an impression on you.We truly appreciate you letting us know about the fragrance in the room. However, we sincerely apologize for the service you encountered while giving feedback. As this is not the standard we strive for, we will take immediate steps to address and evaluate the issues to better accommodate our future guests.As for the breakfast, we regret to hear that you felt dissatisfied with our menu. While we try our best to build a balanced and healthy menu while keeping food waste to a minimum, we keep the soup dishes changing daily.We look forward to delivering a more fulfilling experience on your return. We wish you health and success.Best regards,Thuan Chau (Ms.) | Hotel Manager