漢麗埃塔-羅徹斯特麥客達飯店(Microtel Inn by Wyndham Henrietta/Rochester)

Best thing was leaving early. Horrible place false advertising DO NOT go by the pictures!!! First room the ceiling and walls were lifting and peeling off the bathroom had black scum in the bathtub. Had sewer flies and wormy things on the bench by the bed. Second room they said it was better. It had very yellow stained pillows. Sheets weren’t changed and dirty. Phone didn’t work bathroom tap was never cleaned and had gross stuff on it. The tub had a 5 inch crack that the water went down , told them they didn’t care. The amount of dirt and stains on the wall was so bad in each room. Not sure if some was poop, cause it did look like poop. The hallways to get the your room were in just as bad shape. When I asked about the pictures of the nice rooms on the site, they said it was under construction. I did do a walk around and there was no construction in any floor. Find a different hotel.

It was a good and proper room for a one night stay, only complaint is I saw roach droppings and one crawl into the bathroom outlet. But besides that it was perfectly fine.

The room I stayed in was nothing like what was pictured on *******. This hotel needs major restoration from top to bottom. Flea bag hotel. Terrible!

Upon check noticed a strong foul odor throughout the building. Room was dirty and paint peeling in bathroom.when getting ready to go to sleep,pulled the comforter down and the sheets were wet in the bed. We spoke to the attendant and were given a different room. This room also smelled foul. When going into the bathroom noticed peeling paint and the laminate areoud the shower was gaping. Upon turning the water on to brush my teeth noticed the sink was clogged. Breakfast was advertised 6-9. There was no breakfast. The parking lot and walkways were very icey. As of 11pm still have not received our $50 retainer for the room,we were told it would be returned as soon as our room was checked.we had left before 9 am. Very disappointed. What can be done about this?

We were traveling with elderly parents that need assistance. We had booked a handicap accessible suite only to be told upon arrival that the only suites are on the second floor. The facility had no elevator to get to the second floor. The only option we had was to change to a room on the first floor of which only had single beds left for the night or go to a different hotel. There was no let me see how we can make it right. It was just too bad this is all there is. We had been on the road for 12 hrs and our parents need to get laid down so we had no choice but to put them in a first floor room alone. Both require assistance at a moments notice, so we let them sleep for a few hours while we waited in the car.

It was dirty to the point where I couldn't sleep for one night even though I had a room upgrade. I checked out one day earlier to move to another hotel

Uncleaned towels, No mirror in washroom, just coffee, bread butter for breakfast. Didn't meet the expectation