亨利科縣River Road Shopping Center II附近住宿

我和兒子在從喬治亞州到新澤西的途中在斯普林希爾套房停留。我們享受了游泳池和水療。我們睡了一晚。茜茜歡迎我們吃早餐(香腸、燕麥和兒子最喜歡的蘋果傑克麥片)。這麼多友好和微笑的臉。總體來說,這是很棒的酒店,我們強烈建議您在進入弗吉尼亞州時留在這裏。

只住了一晚,那裏有一大羣人。 這個大集團接管了整個地方。 在電視區,休息室裏擠滿了大人和孩子。 那天晚上8點半左右,我們出去玩了一段安靜的時光,就去了我們的房間。 孩子們在大廳裏跑來跑去,敲着門,是的,父母沒有阻止他們。 我想這肯定會在午夜12點之前平靜下來。 嗯我錯了,這個一直開到3:09AM走廊裏人邊走邊走邊說話,然後酒店前面的羣邊大聲說話.. 它太響了,你認爲它在房間裏。我們把電視打開看看是否幫助了,它沒有。 前台應該做些什麼來阻止這種行爲。 我也是一個付費的客人。 非常失望。 我告訴那個檢查我的年輕人,他說他們整個星期都和他們有麻煩。 所以要付$200.00才住那裏不睡覺,前台應該阻止團裏打擾其他客人 第二天早上我非常沮喪,非常努力。 我得到的只是對不起,他們今天要走了。

很棒的酒店,很漂亮。唯一的缺點是游泳池的工作時間。如果早上9點之前開放,效果很好。

在從RIC起飛的很早的航班的前一天晚上住在這裏。我們到達的時候前台的小姐姐好像很困惑。我們提前通過應用程序辦理了入住,只需要拿我們的鑰匙。起初,她在系統中找不到我們的預訂。當我告訴她我們已在線辦理了入住手續時,她最終在旁邊的盒子裏找到了一把鑰匙。我們去了房間,卸下我們的東西,然後出去吃飯。我注意到我們房卡袖子後面寫的名字不是我的,於是我再次停在前台....,結果她給了我們錯誤的房間鑰匙,所以我們在錯誤的房間。她真的不知道如何修復,她的回答基本上是“哦好”。幸運的是我不斷努力去糾正它,經理終於過來做了更改。幸運的是,那天晚上我們的房間沒有其他客人出現,以爲是他們的。

作爲IHG的鑽石精英成員,我們經常旅行。我們實際上在這家酒店住了很多次,因爲它離里士滿機場很近。工作人員很棒,喜歡一起工作。他們對我們很好,通常因爲我們的狀態給我們升級。我給它4星而不是5星的唯一原因是這次酒店似乎在維護。(我們的房子在假期結束後也在維修,所以我們理解。但是,這是一項業務,費用/點相當昂貴。)套房的百葉窗是由牆上的設備操作的。然而,它在我們的第一個房間沒有工作,在第二個房間他們也移動了我們。當時我們不想再移動,所以我們就忍住了。沒有辦法手動操作百葉窗作爲備份。物業沒有維修人員來修復這種情況,其中一個電視因停電而無法工作,但他們告訴我們如何修復,他們的方向奏效了。我們會再次入住那裏,因爲它靠近機場,工作人員非常好。

首先,這不是一家糟糕的酒店。工作人員很好,房間很好,而且很乾淨。但是,任何喝咖啡的人都知道他們醒來首先想要的是新鮮的優質咖啡。我餓醒了,想要我的咖啡,所以當我去大廳尋找咖啡存放的地方時,你只能從他們的小酒館買到咖啡。我不知道有人在醒來2分鐘後排隊喝杯咖啡,我在那裏站了5分鐘,等待一個人爲我服務。什麼都沒有。我回到書桌前,他們說她在書桌後面,不久就可以到。我繼續等待,變得非常激動。所以我走到他們的櫃檯後面,準備自己服務。我搞不清楚從哪裏弄到咖啡。於是我兩次走進他們的員工廚房找他們,好讓我喝杯咖啡。我大聲喊着,沒有人回來!我終於放棄了,回到我的房間,喝了討厭的房間咖啡,不得不不吃早餐,因爲你必須買它,等待似乎不存在的工作人員。這些小酒館進駐酒店是爲了賺更多的錢,這算什麼,但是你現在有義務“服務”。咖啡是非常重要的,你最好在你的遊戲中。現在我覺得當我預訂的時候我會一直避開這樣的地方,因爲這件事毀了我的一天。最後,他們的員工在門外抽菸,整個低層的氣味就像酒吧。讓你的咖啡館聚在一起!

This hotel gets a mixed review from me, for sure. First of all, this is an older property that has likely been renovated many times over the years. As such, the layout befits an older property, and it doesn't always line up with modern expectations, such as stairs' going directly outside rather than to the lobby. However, that can't really be changed too much without tearing down the facility and building a new one, so I feel as though it would be unfair to ding them over that. Similarly, the elevators were being renovated while we were staying there, and this limited the elevators' capacity, as only one (of two total) was available during our stay. This is a temporary inconvenience and necessary work, so I'm giving them a bye on that work. As far as our room went, I took no issue with it. It was clean, it had adequate lighting, and the beds were comfortable. The breakfast service was about what you would expect for a Holiday Inn Express. Nothing too fancy, but not terrible, either. My only complaint was that the warming units that the food sat in continuously made contact with the sneeze guard, which made for a frustrating experience (feeling like you need three hands to serve yourself). That could probably be remedied easily enough if someone cared enough to do it. The parking and access situation, however, was unacceptable. The parking lot is on the back side of the building. This stems from the property's being very old, so I'm not willing to ding them for that on its own, as there is an entrance to the lobby on the parking lot side. However, I will ding them for how access to the parking lot is handled late at night. After 11 PM, the doors facing the parking lot are locked, and there is no access allowed through that door, with all entering and exiting being done via the door next to the front desk. The door to the parking lot also has a sign posted on it when the doors are locked stating as such, and threatening immediate removal from the property should the doors be opened during those hours. That means that in order to access the lot, you have to walk completely around the outside of the building. To add insult to injury, there is a card access box that allows access to be limited to only registered guests, but the doors are locked in such a way as to bypass the card access system. The staff said that this was due to a problem with homeless trying to sleep in the hotel's lobby, but inconveniencing paying guests is no way to do it. All in all, I suppose that this isn't a bad place based on the price and the location, but I'm not inclined to stay again, as the inconveniences outweighed the positives.