里士滿北／格倫艾倫萬豪SpringHill飯店(SpringHill Suites Richmond North/Glen Allen)

BUGS! After checking into our room I noticed a roach crawling on the desk as soon as we entered. We called down to front desk and requested another room. After relocating to another room there were crumbs and food all over the flood in various areas. Disgusting. We tried calling down to the front desk to report the condition of the room but the phone was broken. We left promptly and got a full refund. Tatiyana at the front desk was amazing and helpful with the refund process. Service was great, rooms were dirty.

The room was minimally cleaned, found tash from prior occupants under bed. Broken items included: door lock, closet door, desk chair, toilet flush handle, and refrigerator. Bubbled wallpaper in bathroom. Would never recommend, there are many better options. I did approach the front desk about this who seemed pretty meh about, offered to credit me bonvoy points which I'm not a member of. Rm 216 for reference.

They do not have a pool or hot tub. Manager said it had been down for some time and probably will not reopen. We went there because of the pool. Very disappointed.

Had to change room electrical outlet in bathroom was brole towl bar fell off wall. Only 1 ice machine worked only on fourth floor. Usability a great hotel must fave been a bad week. But would stay here again.

Rooms were ok but not super clean. Was bummed the pool and hot tub were closed as this was a big reason we booked this hotel. I understand it is hard to notify guests of things like this but we would have known a day early we would have booked somewhere else. Our friends room was not as clean as ours so that added to the 3 star review

The room was a bit dingy and the air unbelievably dry and uncomfortable. We could hear kids running in the halls late into the night though I suppose that is not the hotels fault. The pool was empty. The staff was friendly and kind. The breakfast was varied and hot. I’m not sure it was worth the price but I guess for the area it’s pretty good.

The indoor pool was closed for maintenance. The man who checked us in was abrupt and not very friendly.

Toilet was clogged all the time for two nights stay. Call to repair but the problem still there, toilet not working. Towels were not enough for use.

Nice property. Close to the highway. Nice , clean facilities. Not well lit outside - parking lot is very dark, lots of trees - in nice area but still felt a little sketchy at night.