During the weekend a hang out place for youth, making a lot of noise and disturbance during the night. Some of the staff very unfriendly and not customer focussed. In triple rooms the bedsofas are terrible and you can better sleep on the ground. Also watch out when you book via ***********, the price looks cheap, but the hotel itself will contact you afterwards and want to charge you a higher rate….
We chose to stay here because of the good reviews and we were not disappointed. Booked our room via Agoda however via Agoda, one can't really specify which room you will get, so when we got to the hotel to check in, the front desk said we were initially allocated a basement room but they upgraded us to a bigger room on the ground floor. We were happy to hear of the upgrade and we rolled our bags to the room on the same level as the front desk however when we opened the door to the room, we realized it was a room on street level with huge windows (think shopfront windows) where people walking on the street could look in through. We rolled our bags back to the front desk and asked for another room because we felt if we had to stay in this room, we would have to have the curtains drawn the whole time, which totally defeats the purpose of having big windows in the room. Luckily for us, the front staff obliged and they gave us a room on the 2nd floor. The room we got was really nice, lovely decor and it was pretty big. We had a nice view out the window of the rooftops of the town and of the old red building across from the hotel. We were pleased. We stayed at this hotel for the next 3 nights and thoroughly enjoyed our stay. We will definitely stay here again the next time we are in Helsingborg. Breakfast spread was really good. We enjoyed the selection.
The hotel is extremely outdated. The interiors look old and poorly maintained. The breakfast buffet is very average, the only good thing were the pancakes. Croissants and all fresh bakery stuff were cold and didn’t taste fresh. The housekeeping service was very poor as there was only one lady managing an entire floor. Even after the room was cleaned the lady left the dirty towels on one of our couches! The room is dark and has no view! We went for a family room and yet the room looked small. The linen is clean. Beds are extremely uncomfortable. Usually most scadanvian good and new hotels have very stylish interiors, this was just an old hotel in the middle of the city. Perhaps the location and the lady at the reception were the only two plus point. Wouldn’t recommend it and wouldn’t stay here again.
I have stayed at this hotel a couple of times, normally the quality of the cleaning is okay. This time i got a room were the bed was made, but the sheets have not been changed. There were blood on the sheets and hairs in the beds. The bed cover was hanging on the coat rack and there was one glass by the sink in the bathroom. This really should'nt happen with a hotel chain like this. There is no question asked, when complaining to the front desk. I quickly got a new room that was clean.
30 評價