Great customer service is about being helpful, responsive, and genuinely caring about the customer's experience. By acknowledging and appreciating these qualities, you can show your gratitude and encourage continued excellence
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訪客用戶
2024 年 3 月 31 日
The location is perfect, this stay was enjoyable and perfect for us as we were attending a wedding close by. The place is very clean and has comfortable amenities available. The hostess was very friendly and accommodating.
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訪客用戶
2023 年 7 月 17 日
After a big disappointment with another guest house I found Heidelberg Lodge. Absolutely amazing!!!!!!!! Friendly, affordable, clean and alot more the you expect to get. Thank you thank you thank you!!!! I would recommend you to everyone.
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訪客用戶
2023 年 1 月 31 日
Even without any power for 4 days with a Transformer blown they still managed to make our stay pleasant, it couldn't have been easy providing clean bedding and towels without amenities! Nice and quiet area. Staff friendly. Thank-you!
翻譯
訪客用戶
2023 年 1 月 31 日
Most friendly staff, delicious breakfast, very safe accommodation. Beautiful rooms, super clean and verrry helpful staff. I enjoyed my stay with you, room 6💐❤️🙏 thank Heidelberg Lodge for having me and for everything!!!
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訪客用戶
2023 年 1 月 25 日
Reserve 3 rooms . Reques confirmation and only find one room booked. At stage of query before payment there was only 1 room available. Was referred to other geust houses at much higher prices. so i suggest to sleep as extra person in a dubbel bed room which was eventually granted and an extra bed was put in the room.