海斯鄰近Church of St Nicholas, Hayes的飯店

The room in the advert is not what you are going to be staying in (well there are a few rooms like that). The reality of this hotel is the pictures attached. My staff paid for the rooms for the night (2 of them), walked in - took photos then walked out refusing to stay in the room. The rooms smelt stale with the smell of mould, which as you can see the walls and bathroom had mould on them. the carpets were grubby and the bed broke. Clearly the hotel understands about good rooms as they have spent on some of them which are in the advertising photos, but they should not be allowing guests to stay in rooms which are in this state. A complaint has been raised and I believe a full refund is being processed. Just be wary when booking as to which room you will be getting.

Mercure London Heathrow - Saturday 19th November 2022 - 15:15 Entrance is on street level door and has automatic doors. On arrival there was a coach party queuing and the queue went out the main door. I joined that queue and eventually checked in approximately 20 minutes after I joined the queue. The male receptionist seemed flustered and the female receptionist didn’t seem to be doing much. I’ve checked into other hotels where I have been part of a coach group and they normally make us all stand to one side and then call individuals/ couple over to check in; that way when other guest arrive at least one of the receptionist can switch to the new guest and then they don’t have to join a long queue and be inconvenienced. Our room was on the ground floor but I did see lifts. Room: The usual things like a hairdryer, iron in the wardrobe, fridge and safe in a cupboard and on top of the cabinet was the coffee/ tea facilities but no spoons to stir your drinks. Big TV - there seem to be a decent amount of channels my only issue was the back of the control was missing so you had to jiggle the batteries to get it to work; I took a photo just in case they try to charge me for damage. Bed was comfy, pillows were ok. There is a lamp and spotlight either side of the bed. The switch on the wall by the bed operates the main light, you switch the lamp/ spotlight off using two black buttons under the arm of the lamp; not an obvious way to control the light. A desk with lamp and phone, quite handy if you have some work to do. Bathroom: Floors a bit weird, it looks like they have stuck some Christmas paper over the original tiles to cover something up, poor workmanship, looks cheap, not a good look. Usual towels and shampoos and things; I was going to use the bath mat in the shower but when I saw how dirty and stained it was I didn’t bother. The sealant around the sink and bath taps needs redoing and there is rust around the bathroom taps. Toilet handle is a bit loose and it took 3 attempts to get it to flush. Parking: There are two levels to the parking, I drove into the top level, very tight parking and for a hotel of this size there isn’t enough spaces. I informed the reception I’d parked my car and was informed of the £16 charge for 24 hours. I paid my fee and entered my registration on a system. Bar: Small bar but plenty of seating. We asked a member of staff at what time the bar closed and we were told last orders were at 22:45 which would imply if you went to the bar at this time you could still get a drink. At 22:40 they were cashing up the till. Initially when you walk in the room it looks really nice but then you notice the faults. This morning I went to get something from the car and as I walked through reception you could see the tables from last night hadn’t been cleared as they still had glasses on tables from last night. Overall it was average, initially the room looked lovely but on closer inspection it needs a revamp and att

酒店離希思羅機場很近、如果是第二天趕飛機就很方便、最主要價格不貴！類似國內如家酒店！洗漱用品和拖鞋自己帶好、酒店不提供。最重要機場有到酒店的班車🚌6.7磅、但是我的銀行卡問題 沒坐上班車、後來發現Uber 是個好東西 😎

位置：落地比較晚，選了機場旁邊的酒店，最省錢的方式是在t2t3的central bus坐公交車，大概兩三站，十多分鐘就到了。可以直接刷visa無接觸卡。大概1.75￡ 設施：還不錯，房間比較小，其他都還好。最值得一提的是，飛機起落就在眼前，但酒店的雙層窗關上後，真的一點聲音都沒有。早餐六點開始，貌似到十點還是十點半。 衞生，還不錯。 服務還可以。 典型的經濟型酒店，但是該有的都有。機場附近確實方便。環境也不錯

優點：設施好，裝修不錯。廚具設備一應俱全且很新。服務不錯。早餐不錯，夠吃。 缺點：可惜位置太偏了。去機場方便短住可以，去市區太遠了。 房間是內窗，麪對餐廳，採光不好。 有的插座是壞的，這要注意。我手機充了一晚上電，結果沒充上。

酒店位置很好，在小鎮的中心，樓下就是車站和超市，離火車站走路六分鐘左右。房間挺乾淨的，就是雙人大牀比較小。房間裏有熱水壺，但是沒有吹風機，沒有吹風機，沒有吹風機(>﹏<)。我的運氣不太好，衛生間門壞了，差點把自己關在裏面出不來，幸得老媽相救（´;︵;`)

工作人員熱情，友好和樂於助人。感謝您每天提供客房服務的Nicoleta以及接待處的Selvia。房間很乾淨漂亮，床單乾淨，床墊還挺軟的

一個非常好的地方,走進這地方,那裏聞起來很可愛,到處都閃閃發光,很乾淨,是一個很好的開始。那個讓我們住進去的人非常好,很有禮貌,在城裏提供去哪裏的信息。它有一個大型停車場,有安全門,這是倫敦的一大好處。房間很小,但還可以再住一晚,晚上大一點的房間會更好。免費的水咖啡額外優惠,都不錯,一張漂亮的大牀和可愛的淋浴間還有廁所。我會勇敢地回到這裏,這是倫敦希思羅機場附近的一個很棒的發現。我評價爲夢幻般的👏👏

經理人很好讓我們提早入住，還給了我們迎賓飲料；房間也非常乾淨，雖然房間內部的浴室乾濕分離，但是並沒有拉門，所以洗澡時會透冷風...沒有牙刷，現場買販賣機會很貴，建議自行攜帶，早餐很棒，傳統的英式早餐

Place was clean. Hopefully they can have toilets and wash room for every floor. But staff are helpful and accommodating. Location is easy to locate just that it’s a busy one and can’t really help to be noisy