The room was small, clean and the bed was comfortable. We were disappointed with the owner's attitude. I telephoned her beforehand to explain that we needed to park the car near the property as my husband had a mobility problem and found walking painful. She asked me to cancel our orignal booking (which I did), so that it was booked directly through her and we could have 2 free parking places (re: text). On arrival, we discovered we were on the 2nd floor leaving my husband with a horrendous climb to our room with our heavy case. We explained that my husband should not climb stairs as he had undergone a difficult operation on his ankle. The owner was quite annoyed and stated that if we did not stay for the 2 nights, she would be out if pocket! She said that we should have realised that there were stairs in view that it was a Victorian property. As there was no mention of stairs on her website we assumed that there was a lift. Also, knowing about his mobility, she would have flagged this up when I spoke to her on the telephone. Incidently, we were never given the free car parking place.
翻譯