哈斯丁貝納坦水療飯店(The Bannatyne Spa Hotel)

Beautiful hotel with spacious modern rooms, and huge grounds to explore, as well as a great spa and pool next door. Bannatyne's is a truly lovely resort in a great location, with amazing staff.

It was appalling that the lady on reception told my employees that due to not booking direct they could not have the AC turned on in there room, Men asked for a fan and ice and they were declined 4 times until eventually they were given some ice.

Reception: Great first impressions. Lovely reception area/lounge. Superficially looks really nice but all kinds of wrong in the room. Room 6: 1. Noisy room from road traffic. No secondary glazing. Noise started at 05:45am approx (Monday morning) The earplugs offered (clue!) on the details page would have helped but weren’t in the room. 2. Blackout curtains but too much light leakage around them. 3. Small flies circling the light didn’t create a great first impression! 4. Spiders living in corner of room. 5. Room had a creaky floor on a decline towards bathroom. I could hear other rooms creaking too! 6. Not a practical room. Only useful space for anything was a chair! 7. Tight to walk around the end of the bed and miss the tv on the wall! 8. The shower had pink mould in the lower to mid sections. Bleach would have cleaned it most likely. 9. Top of bed well presented but the bedsheet had black marks on it when I turned down the bed. I had to sleep on top of the duvet to avoid contact with it not knowing what it was. White bed sheets should only ever be white and not any other colour! I’m really not sure how this place received so many good reviews. Maybe all the other rooms are much better?! The lack of attention to important detail was sad. I had booked two nights but due to lack of sleep I rebooked my second night elsewhere. The breakfast was very good. The owner was understanding of the issues and didn’t charge me for the night.

We booked a executive double with queen bed,and we were upgraded to a larger room.The Staff very welcoming nothing was to much for them. Hotel very clean as always. Breakfast amazing pleanty to choose from,plus the quality of the fresh food was excellent.

The hotel was quiet as it was just before Christmas, but for the price we paid there were too many bits and pieces that weren’t right. Good points: the king size bed was huge and very comfortable, and the staff at breakfast were excellent. Not so good points: we were the last in the bar, and the guy from reception came in to talk to the lady behind the bar very loudly about inappropriate stuff, including swearing. I’m no prude but there should be a code of behaviour when guests are present. We knew the pool was closed for maintenance but we were told the spa closed at eight, when we got there it changed to half past seven. The phone was broken in our room, too. The hotel is in a nice quiet location with large grounds, and the room was big and comfortable, with a smart bathroom. There isn’t a huge choice of hotels in Hastings, so this is recommended if you’re searching.

From the minute we arrived until the morning we left the service was excellent. We had drinks in the bar, met with friends and had a meal in the restaurant. The food was, fresh, well presented and very tasty. The service was friendly and quick, staff were always around so we could order more drinks. The room was spacious, clean and in full working order, with a descent hairdryer and excellent shower. We could not fault any part of our stay. Would definitely recommend and will definitely stay here again.

Great room and service. The breakfast needs to be at least warm, most items cold. Difficult to enjoy cold scrambled eggs.

We have stayed at quite a few hotels in the past 3 years and this is the best by a country mile. Room excellent food top draw and the staff couldn’t do enough for us. Special mention for Casey one of the receptionist she went the extra mile to make our stay just that little bit more special. We have already booked to go back for a longer stay in January next year. The spa facilities next door are very good as well and we are looking forward to using their outside jacuzzi.

Amazing stay. Hotel beautiful. Staff all so friendly and welcoming. Beautiful room. Very cosy bed. Everything there that you needed within your room. Great facilities and beautiful grounds to walk around in. We had an amazing stay. Highly recommend to others also.