格羅夫納旅館(Grosvenor Guest House)

They accepted my booking, I then travelled 3 hours to stay there. I rang on the doorbell, no answer. I rang the number, no answer. I messaged on Airbnb, no answer. I emailed, an answer! Two sentences, heavy typos saying they wouldn't let me in and refusing to offer any money back. It left me on the street that night and looking at other reviews here and on Google I can see I'm not the only person this has happened to. Avoid this place at all costs, they are con artists.

DO NOT STAY HERE - the owner is dishonest and has charged us twice. Payments are processed by the property guaranteed by a credit card. The price was £210 upon booking with ***********. We were charged £240 when checking in and then online payment was taken when we checked out. Three weeks later and no refund or contact from the owner, and *********** seem unable to do anything about it either. BE WARNED.

The scariest and dirtiest place I have ever been in my entire life. nails on the bedside table. dust everywhere, and a heavy smell of smoke in the shower, probably someone before smoked in the shower. to cover the smell a chemical perfume it’s been used so I couldn’t breathe. a young woman opened the door (she even didn’t check who I was) and for all the time she talked to me she was digging in her nose with a finger. nobody told me anything about how to go in and out, how to use the front door and how to check out. Horror movie

Very disappointed with this guest house. Completely let us down at the last minute, almost left us without accommodation for our trip, and the place we did end up staying was £50 a night (almost 2x) more expensive. There was an issue with a booking website (not Tripadvisor) which, due to an error with my card, ended up in the booking being cancelled. This was of course not the B&B's fault but I messaged them as soon as I found out and they advised IN WRITING that it was all ok and that they DEFINTELY had a room booked for us. When I called them on the day of arrival to double-check, they advised that they had no record of the booking, and they were full. The person I spoke to (presumably the landlady) made a whole host of excuses and essentially tried to make the whole thing out to be our fault - this being despite the fact that we had confirmed the booking with them. The whole attitude was shocking - completely unhelpful and dismissive of the situation they had put us in. Prices at the point had gone up to 3x the original booking price and we almost had to completely cancel our trip. Please don't trust these people. It might just cost you a lot of money.

We stayed in that guest house for 2 nights. The location is excellent just 3 minutes walking to the centre. The room in regards to the size and service was good. Unfortunately I have to say that the room and above all the bathroom were so dirty and this made me very uncomfortable. That's a pity as I paid £140 for a double room.

I only stayed at The Grosvenor 2 nights. I didnt find the guest house as advertised. There were ****s growing on the outside steps. The room was so so. The toilet in the bathroom was only held to the floor with one bolt. I think carpeting could have been shampooed. The proprietor was pleasant enough.

The property needs updating, the shower leaks, the toilet seats are broken and there were no staff present. We came back home very badly bitten.

The host was acomodating and really helpful. Easily accessible via texts. We never actually saw her. Room was prepared for us and welcoming, refreshments were available on arrival and kid found little fridge greaf. Some little things in there that makes the room not be worth 10/10 like little TV never working or shower leaking so needing to use one of towels to make sure we don't drown neighbours, but we would return providing that the order becomes easier. Unsure if I'd book via ********** again as price offered was different from actual price. Overall 8/10, would return and recommend. Trip was great and placement was great as very easy access to amenities and near enough the beach.

Enjoyed trip. Good value, two rooms in one hotel room purchase. As there was a double and twin. Within easy reach of station and bus station .fridge was surprise bonus , as it's a hotel, has all necessities, eg iron etc