謝爾登花園貝斯特韋斯特飯店(Best Western Brook Hotel, Felixstowe)

Avoid this hotel like the plague. Room was filthy - visible dust on the tops of the curtains, torn roller blind in bathroom, sagging mattress, filthy carpet, dust everywhere. Overall a very tired hotel that is in desperate need of a refurbishment. Save your money and stay at the Premier Inn - cheaper and far superior.

Probably the worst hotel I have ever stayed in. I had to move from the first room because of mold, dust and a window that wouldn’t shut. The second room was ok but the curtains were hanging off and again everywhere was dusty. The lady on reception when I checked out was shockingly rude. Nearly £12 for a breakfast that I wouldn’t have paid £5 for normally, dried everything except for the mushrooms that were swimming in grease. How best western give this hotel their name is beyond me. Avoid at all costs

The whole hotel is very very tired. Very narrow run down hallways. My bedroom smelt like someone had been smoking in it previously. As a lone woman on a business trip, I didnt like the fact that I had been given a room where to open the window, I was on the flat roof level so kept it closed and locked all night. The bed had a huge dip in it, the shower was grubby and the shower curtain just completely yellow and off putting. very loud dog and guests all evening so didnt get much sleep at all. Was considering sleeping in my car instead!

The Staff as you would expect were really nice, however nice they were does not make up for the fact that my room was filthy. The carpet looked like it had never seen a hoover and there was popcorn around the bed, the windowsill was covered in hair I cleaned this prior to using it as a makeshift desk. The bathroom felt grubby and the toilet seat would not stay upright, it was also missing one of the plastic stands.

If you lock in a good price, they will claim the hotel is "overbooked" two months out and refund your "non-refundable reservation". And yet, when I looked at the hotel for the same days they have plenty of availability for a much higher rate. This is a terrible business practice.

Welcoming helpful friendly staff. Newly refurbished rooms, comfy beds, perfectly cooked breakfast, located minutes from seafront, town, lots of parking

Dreadful management and unhelpful staff. We had to cancel our booking at short notice as daughter was taken very ill. Hotel refused refund saying it was one of their busiest days so would not reimburse us although they had 14 rooms still available. This has added to the stress of our daughter. Shocking customer service

The hotel is changing into Marco Pierre White hotel soon and it’s obvious the staff have lost care for the place. Health hazards including blood on the tap, a dirty toilet, and hairs on the sink and bath. Mould growing in the rooms. Cobwebs everywhere. I have complained to Best Western and the only offer I received was 20% off a future stay. I paid a £60 cleaning fee for two dogs for two nights!

A very disappointing stay at the Brook Hotel after staying there previously, We checked in and went to our freezing cold room, realized the radiator was leaking all on the carpet and reported this straight away, but this could not be fixed, so moved to our second room which was very run down and dirty, curtains broken and ripped and mould on the windows, carpet very stained , half the light bulbs not working, walls in a terrible state, and windows broken and nails holding the windows shut, broken unsafe table, We had no hot water all weekend its a total disgrace that you pay good money for a clean , warm , well serviced room and this should be what you get, but no not with this Hotel ! it’s too much for them to provide!! We will never stay here again with the bad management who are running this Hotel , they are providing sub standard Hotel accommodation , so do not waste your money, as we asked for a refund, but the management are so poor and don’t respond back to their customers, Best Western should remove this Hotel from their list of Hotels