姆度假村-塞拉萊的評論

⭐ 0/5 – Extremely Disappointing Experience at Samharam Resort, Oman We recently stayed at Samharam Resort for 2 days and 3 nights, and unfortunately, it was one of the worst resort experiences we have had. From the outside, the resort looks beautiful and promising. However, the experience changed completely once we checked in. The room cleanliness was extremely poor, and several basic amenities were missing. There were no room slippers, only two bath towels, a tiny bottle of toiletries, and just one small toilet roll which is not even enough for the entire stay. The window was broken and could not be properly closed. The bed linens looked visibly dirty, and there were no plug points near either side of the bed. There was also no drinking water, tea, or coffee provided in the room. These are very basic necessities that we expected from a resort of this standard. When we requested room slippers, we were told twice that they were "on the way." Only after confronting the reception were we informed that the slippers were actually out of stock. We had no choice but to walk around the room and bathroom wearing our outdoor shoes because the floor was simply too dirty to walk barefoot. Getting basic tea and coffee also required repeated requests and confrontation at reception before we finally received them. The food experience was equally disappointing. The buffet had very limited variety, and the food was largely tasteless. The beverage options consisted mainly of bottled Pepsi and Sprite, while healthier options such as fresh juices were missing. The food selection also included items like fried chicken, which felt completely out of place for a resort buffet. For breakfast, I mostly had to depend on the live egg station because there were so few appealing options. What was even more disappointing was that tea and coffee were not included with breakfast and were charged separately. Overall, the hospitality and service fell far below what we expected. Basic amenities, cleanliness, food variety, and guest service all need significant improvement. Unfortunately, this was our **worst hospitality experience in Oman**, and based on our experience, **we would not recommend Samharam Resort to anyone planning a stay in Salalah.** I sincerely hope the management takes this feedback seriously and works on improving the basic standards of cleanliness, hospitality, and guest experience.