We have been going to the Residence Inn in Hartford for more than a decade. Up until now, we have found the hotel to be a perfect place for a night or two. While the Marriott staff was friendly and welcoming, our stay this past weekend was disappointing due to the condition of the room. From cracks in the bathroom tiles, to worn out carpet and furniture, chips and scrapes most everywhere including a two-inch hole in one wall and a popped-up ceiling tile with a cut wire tangling down near the shower head, what used to be a newly renovated landmark hotel in 2014, has become saddle sore, weary and scruffy. Even the pamphlet for the Marriott Bonvoy Card was a sign of neglect. It is really a shame since most of what we noted are cosmetic issues. With nightly rates getting near $400.00 a night, there is no value left in staying in this old shoe. We hope that an overdue renovation is the works. In the meantime, we will look elsewhere when we head for Hartford.
Our experience with this location was great from start to finish. We were there for The Great American Stamp Show in the connected Convention Center. Not only was our group large, but there were two different wedding parties when we were there, and a couple of other rather large events. The room was very comfortable and clean. We asked for extra coffee packets on day two and were happily presented with enough for the rest of our 4-day stay. We only had our room cleaned once, as there were plenty of towels, etc. and I have a ”thing” for making the bed when we get out. The front desk crew was amazing...always cheerful and ready to help with anything, as were the bartenders and servers in the cafe. Kudos to all. Plus, the hotel is in easy walking distance of the amazing Wadsworth Museum, The Connecticut Science Center and several very good restaurants.