Perfect Hotel with amazing staff. We have stayed at the hotel for one night in a dinner, bed and breakfast. We have been welcomed by Rebecca and Honor. Both of them helped us with the check in and parking. The room was very well equipped. The menu options for dinner and breakfast were very tasty. On check out we had the pleasure to speak to Taylor and Gerry. Again the check out prices went very smooth. We will be definitely coming back again.
Spent a lovely weekend in Harrogate at the Old Swan Hotel. Location is excellent, literally a stone's throw to the city centre. Parking at the hotel is also very good (but extra cost - £10 per night). Our room was an executive suite and seemed slightly tired. It wasn't open plan to the living area which didn't suit us. We would probably book a standard room instead, if we returned. The room was a bit dark, could do with brighter decor or lighting. We felt cleanliness was average at best. The shower (above bath) was very good and the provided toiletries very nice. Provided bathrobes were a bit creased and looked very 'used' and therefore didn't encourage wear. Public rooms, the bar and the grounds of the hotel are lovely. We booked dinner on our first night. The dining room is wonderful and the meals served were very nice, better than many hotel restaurants we've tried. We had breakfast included. Breakfast is taken in the wonderful restaurant. It is a buffet breakfast , including full English and was extremely tasty. Pastries were lovely too. Unfortunately the toaster was very slow and often caused queueing - they need to find a better solution for providing toast. The hotel was very busy and seems to be a popular option in Harrogate. There was also of course that Agatha Christie, mystery vibe going on. The lift at the hotel is too small for a large, busy hotel and didn't give any indication as to which floor it was on. Possibly age of the hotel prevents adding a larger or additional lift ? We enjoyed our weekend stay and felt we got value for money. All the guests we chatted with seemed very happy with the hotel too.
102 reviews
3.8/5
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4.7/5
很好
MmayokimberleyWe stayed here for 2 nights recently, as we were attending Ripon Races. We were 2 couples - 1 of whom stayed in 1 of the garden lodges and 1 of whom stayed in 1 of the classic doubles. The garden lodge room was a lovely size, opening out onto a verandah within the garden/grounds, a very peaceful location. It was a lovely and comfortable room. The classic double room, whilst smaller, was well-appointed and had everything we needed. The breakfast had plenty of choice and was really tasty. The staff we encountered were very friendly and helpful, a credit to the hotel. Onsite parking was free of charge for guests. Next time we're coming for Ripon Races we will definitely stay here, it was a lovely hotel and we're very glad we booked to stay here!
訪訪客用戶We stayed at the Studley Hotel for two nights and found the hotel to be clean and comfortable. The cleaners we have to say provided a first class service and our room was immaculate when it was made up during our stay. The Orchid restaurant food was delicious and the service very good. We would have given more stars but for the check out experience whereby the receptionist told us she had been advised by the barman that “our friends had left the hotel and said we were to pay a £58.00 bar bill” ; we were absolutely astonished as we hadn’t had any friends staying with us at the hotel. After some discussion she agreed and we didn’t pay “our friends” £58.00 bar bill. However, the receptionist then produced two further bar bills for £19.50 and £10.50 which again was confusing as I always paid the bar bill immediately when I ordered drinks. However; I showed her the deductions on my bank statement account on my phone for the £19.50 but couldn’t find the £10.50 which I then paid her because we had intended to leave £10.00 tip for the room service cleaners who did a fantastic job. Hence the £10.50 we paid for the bar bill we didn’t recognise was this money we had for the cleaners tip. We tipped the Orchid restaurant staff £20 for very good service and we tipped the barman £5.00 which considering the barman’s comments to the reception staff giving us “our friend’s” bar bill we wondered whether we should have tipped the barman. Apart from the financial confusion above we found the hotel very good but a tip on future trips to keep all bar drink receipts. Special mention to the room cleaning staff and the Orchid restaurant staff.