黑普維爾飯店

我們在La Quinta酒店住了兩個晚上,因爲我們正在三角洲飛行博物館參加一個活動。酒店靠近機場,但我們沒有受到飛機噪音的干擾。房間很乾淨,牀很舒服。工作人員非常友好和樂於助人。wifi工作很好,機場有班車。我們發現的一件事是,有一個南部和北部的酒店,所以我們在機場上錯誤的機場班車,這顯然是常見的錯誤,所以問班車司機他們要去哪家酒店是個好主意。去酒店的班車實際上在車側有“La Quinta North”,但我們直到我們最終到達錯誤的酒店才知道這一點。有一個不錯的早餐可以在工作日提供6-9am,週末可以提供7-10。

經過長途飛行,我們午夜時分到達亞特蘭大機場。我和家人太累了,無法開車前往下一個目的地。我有幾個IHG積分,決定在這家酒店使用它們。我假設酒店會因爲位置而變得一般。我之所以能和一般般相處是因爲我太累了。我們到的時候前台的Keisha提供專業、樂觀、親切的服務。房間乾淨,牀也很舒服。退房時,我在前台與迪伊進行了一次精彩的相遇。再次收到卓越的客戶服務。我一定會將這家酒店添加到住宿地點列表中。

I didn’t read the reviews as I ended up in Atlanta unexpectedly after good old Southwest cancelled my Austin flight & Atlanta was my only option to get back home. I’m glad I didn’t anyway because I probably wouldn’t have booked it but I have nothing but good things to say about my 1 night stay. The neighbourhood probably isn’t the best but I wasn’t here to sightsee The shuttle came quickly & the journey from the airport took less than 10 mins The hotel was bright and clean & the lady on reception was very friendly & welcoming. She acknowledged my IHG platinum status & I was checked in very quickly I had room 616. It was spotlessly clean, modern & comfortable with all the hoped for amenities. Fridge, hair dryer, microwave, coffee maker, iron etc. It was also quiet & the air conditioning unit was good as I like a cold room. Clean bathroom with a great shower. Breakfast this morning was also excellent. Bacon, eggs, muffins, pancake machines, juices. They also have free coffee & tea available all day. Didn’t use pool as it’s chilly but it looked clean The lady at reception this morning let me keep my room a few hours longer & was also really lovely. Everyone I encountered smoked & said good morning. As a lone British female stranded in Atlanta I felt safe, comfortable & welcome & I would happily stay again should the need arise Ps I didn’t see any homeless people sleeping in the lobby?!

As a IHG member I’ve stayed at many IHG brands over the years and have been a satisfied customer-until I arrived at this hotel, As I walked into the lobby and looked around it didn’t have the warm feel like most of the Holiday Inn Express hotels do. The lady who checked me in said she unfortunately didn’t have the room I reserved on—line well in advance available and appeared to be surprised herself as she looked at her screen. Not exactly what you want to hear after traveling for 10 hours Although she did offer me another room type I requested to see it to make sure it was to my liking and she denied me that request even though my credit card and ID and being a IHG member just really didn’t matter. Next she tells I would need to pay for my entire 2 day stop upfront and my card would be charged in total immediately which is not a typical practice in the hotel business as hotels authorize the funds from your card upon check in and then settle on checkout. That’s simply wrong. I was told that’s the way their system works which is absolutely unheard especially for a chain like IHG. The entire feel of this check in was if I was checking into a mom and pop motel and they were concerned I would steal the towels. This hotel property did not meet the IHG standards in my opinion. After this experience I decided to not stay at this hotel and I was leaving the GM Oliver called me from a remote location and seemed to get defensive with me as I explained my displeasure with my awful experience. After that conversation It became apparent to me this this hotel property is very mis-managed and I recommend other travelers to consider staying somewhere else until they get their act together.

很棒的酒店。房間很乾淨,服務也很好。自助早餐很好。就在機場旁邊。你坐機場電車,從機場到機場兩站。我享受了我的住宿。

坐落在College Park，科利奇帕克亞特蘭大機場希爾頓惠庭飯店在科利奇帕克佔盡地理之宜。從飯店很方便到達哈茲菲爾德-傑克遜國際機場，僅有3km距離。包括Atlanta Dream、Georgia International Convention Center和ATL SkyTrain – GICC Gateway Station都在短距離內，入住飯店的旅客在該地區遊覽會很方便。飯店鄰近多個熱門旅遊景點，包括Camp Creek Pkwy@2741、St John's Episcopal Church和Announcing...，旅客可以將行程安排的更加緊湊。旅客可以去健身室揮灑汗水，重煥活力。飯店設有商務中心，為旅客提供高品質的商務服務。24小時開放的櫃檯服務可為您隨時提供訊息，以幫助您探索這個魅力之都。

設施一般，隔音效果不錯，由於到達的晚，沒有接機服務，打車連小費給了25，第二天一早出發，所以不知早餐如何，大部分這種賓館，早餐都沒有蔬菜，稍微好點的，衹要水果。

正在裝修，不過幾乎沒有氣味，因為就在機場旁邊，開始安排的房間非常吵。後來經交涉換了一間好多了。酒店巴士不是按固定時間，提前預約就行。

酒店從外觀看一般，一個普通的小樓，但是房間麪積還可以，設施比較完備。除了洗漱的地方，還有微波爐操作台，方便喝熱水。淋浴水量非常大，特別值得一提的是床墊非常舒適，屬於國內那種萬元以上的水準。缺點是衛生打掃不夠細緻，浴室房頂有些發霉，總體是滿意的。離高速路非常近，但並不吵。

我剛入住這家酒店,這是IHG投資組合中最糟糕的一家酒店,這一切都是因爲客戶服務。顯然沒有提供培訓,也不考慮。我和孫子一起走進酒店,前台服務員阿桑蒂亞(明顯是經理布拉德·託利佛)沒有打招呼。她迅速向我詢問我的姓名和圖片身份證。俱樂部會員們有一個輪子在前面旋轉並贏得比賽,所以我旋轉了輪子。她沒有注意,也沒有費心去承認我是否是一個獎勵會員。我問她是否有一個更高的樓層的房間。她說“不,你的房間在2樓”。我說好的。嘆氣。她不好。但我會把它留在路上。她問我是不是在停車。我說是的,但當時有一個派對從電梯裏出來,正在說話,所以我聽不見她說話。我問她說什麼。她擡頭看着我,捲起眼睛,從不重複自己。她拿走了我的信用卡。她說停車會從偶然事件中出來(我知道我的停車費已經包含在我的車費裏了,但我儘量不對抗)。她走開了,不說再見。只是放下我的鑰匙。沒有說電梯在哪裏,歡迎來到藍......什麼也沒有...只是消失了。我問布拉德·託利弗是否有經理。他說他是一個經理。我問他是否對她的行爲和客戶服務水平滿意,他沉默不語。他什麼也沒說!沒什麼!!我無法過去。這家酒店不夠好,無法處理酒吧客戶服務。它需要更新,但如果客戶服務更好,那就可以容忍了。鎮上的地方充其量就是粗略的,而且很吵,因爲它就在一條馬路旁邊,對我來說是不行的。