克里斯蒂娜中心飯店和Spa(Cristina Center Hotel & Spa)

There was a huge inconvenience with the check-in for Time Hotel that I booked on Trip.com at 30 August 2022. When we arrived at the location of the hotel, there was a large security garage door/gate covering the front of the building. We tried contacting their phone number written on Trip.com and even the number written on the building sign but the numbers were unavailable. (our taxi driver tried calling too). We tried knocking on the door/gate but there was no response either. We were stuck outside and had to go book another hotel which costs us a lot more because it was a walk-in transaction. We were already tired at this point because we just arrived in Hanoi and had to travel for quite some time. I was really satisfied so far with Trip.com for the smooth sailing of our trip, but this has really got me thinking twice. If possible, I would like to request a refund for the first day of our booked hotel.

Hôtel au centre du vieux Hanoï. Vous êtes a côté de tous les bars, restaurants, commerces et du grand marché. Le personnel est charmant et attentionné. Les chambres sont simples mais propres. Le petit déjeuner est correct et on vous propose même une tournée supplémentaire pour les gros mangeur☺️. Je recommande cet hôtel.Merci a son personnel JCM

The people who work there were very kind during our stay and helped us again in a second moment when we were supposed to go to a different accommodation which turned out to be unsatisfactory. The staff from Cristina Center Hotel promptly offered us a room for those nights.

Der Service ist gut, das Personal ist nett. Auch die Location ist zentral. Leider empfand ich das Zimmer nicht optimal, da es kein Fenster hatte und Zigarettenrauch aus unserer Badezimmerlüftung kam (und wir sind keine Raucher). Zudem ist das Bett absolut unbequem. Hatte starke Rückenschmerzen nach der Übernachtung. Die Zimmer sind sehr hellhörig. Hatte zum Glück Ohropax dabei.

Dirty, smelly, like a building site. Rooms old and shabby, beds hard. Toilet door did not even shut never mind lock. Noisy. Did not feel safe so left. Probably part of a scam so beware. Do not recommend in any way.

Khách sạn nằm ở trung tâm thành phố, phòng rộng , nhân viên cực kì thân thiện và hữu ích Rất khuyến khích các bạn ở tại khách sạn này , ngoài ra họ còn có các tour du lịch với giá tốt hơn ở các văn phòng du lịch xung quanh Bữa sáng đơn giản và cần được kiểm tra kĩ các phòng hơn