Hanoi la Palm Boutique Hotel

位於河內老城區中心的飯店。您飯店旁邊就是所有酒吧、餐廳、商店和大市場。工作人員很迷人，而且很細心。房間簡單但乾淨。早餐很不錯，他們甚至為大胃王提供額外一輪早餐☺️。我推薦這家酒店。

在我們住宿期間，那裡的工作人員非常友善，當我們原本應該去另一個住處但卻發現我們不滿意時，他們立即再次幫助了我們。克里斯蒂娜中心酒店的工作人員很快就為我們提供了當晚的房間。

又髒又臭，就像一個建築工地。房間陳舊、破舊，床很硬。廁所門根本沒關，更別說鎖了。嘈雜。感覺不安全所以離開了。這可能是騙局的一部分所以要小心。不以任何方式推薦。

飯店位於市中心，房間寬敞，工作人員非常友好和樂於助人。

I want to warn anyone considering a stay at La Charm Hotel and Spa (former name Cristina Center Hotel and Spa) in Hanoi to think carefully before booking. Our experience here was extremely frustrating and disappointing due to deceptive photos, poor customer service, and unprofessional handling of issues. We arrived yesterday evening after booking two rooms based on the photos from a popular booking app, which showed modern, comfortable spaces. However, upon entering our rooms, we were immediately disappointed—they looked nothing like what was advertised. One room faced a noisy street, and both were cramped and worn down, far from what we expected. After only a minute in the rooms, Upon raising these issues with the staff, we requested to change rooms. Initially, they told us no room changes were available for that night but that we could switch to a quieter room the next day. Curious about their offer, we checked the alternative room they proposed, only to find it was essentially a basement room with no windows at all. From the first moment we raised our concerns, the staff simply apologized and repeatedly said there was nothing they could do. They seemed unwilling to acknowledge that the rooms were not as advertised, offering only minimal discounts on our stay, which we did not want. We just wanted to leave with a full refund, but we faced a wall of unhelpful responses that felt impossible to break down. The staff then called the manager multiple times, hoping he would step in to help. However, he was equally unhelpful, insisting that no other guests had ever complained—despite the fact that, during our two-hour conversation, we met other guests at reception also requesting a room change because they had been misled by the photos online. Rather than take responsibility, the staff and manager kept adjusting their “policies” on the spot, but that didn’t address our main issue: we felt we had been deceived by inaccurate photos, and we simply wanted to cancel the booking with a full refund. We wasted two hours dealing with this, lost valuable time on our trip, and endured unnecessary stress over what should have been a straightforward situation. In the end, the hotel’s lack of transparency, dismissive attitude, and unwillingness to resolve our concerns professionally were incredibly disappointing. If you value honesty, reliable service, and accurate advertising, I strongly advise avoiding this hotel. They rely on outdated, inaccurate photos to lure guests and refuse to take responsibility for it. Save yourself the trouble and book elsewhere. Always check rooms before paying there, once you pay - you'll face a wall that can't be broken. I’ve stayed in multiple hotels across northern Vietnam during my trip, including in villages, and I have never experienced such poor conditions or encountered such a scam with such unprofessional and disrespectful treatment. No charm at all at this hotel.