住宿方回覆: Dear Mr./Mrs.Xu,Thank you for taking the time to share your positive feedback about your stay at Muong Thanh Grand Xa La Hotel. We truly appreciate your feedback and are delighted to know that you find our rooms both convenient and new. It’s great to hear your compliment about our hotel almost close to the airport. We look forward to welcoming you back for your next trips, and we aim to continue providing you with a best comfortable and enjoyable experience. Warm Regards, Nguyen Van Ha - General Manager
住宿方回覆: Dear Customer !On behalf of Mường Thanh Grand Xala Hotel, I would like to send my warmest greetings to you!Thank you very much for choosing Mường Thanh Grand Xala Hotel and thank you for your comment on the behavior of the staff/Hotel facilities. We sincerely apologize to you for your bad experience during your stay at the Hotel. Based on your assessment we commit to focus on improving service quality/facilities, retraining staff to customer service attitudes/renewing facilities, in order to serve you better in the near future.We hope you will sympathize and continue to choose Muong Thanh Grand Xala Hotel as a place to stay when coming to Hanoi to do business and travelingHave a nice day!Ms Le Thi HienGeneral Manager
住宿方回覆: Dear Our Valued Guest, Thank you for taking the time to share your positive feedback about your family stay at Muong Thanh Grand Xa La Hotel. We truly appreciate your feedback and are delighted to know that you was satisfied with the hotel service. It’s wonderful to hear that our breakfast is also suitable for Chinese taste and relatively clean. Once again, on behalf of all the hotel staff, I would like to thank you and wish your family strength, wellness and all days be filled with vitality. We look forward to welcoming you back for your next trips, and we aim to continue providing you with a comfortable and enjoyable experience. Warm Regards, General ManagerNguyen Van Ha
住宿方回覆: Dear Customer ! We sincerely thank you for sharing your wonderful experience at Muong Thanh Grand Xala Hotel. Your positive review has deeply touched our hearts and motivated us to strive for excellence in our services. We are committed to providing the best possible experience to all our valued guests, and your feedback is a valuable source of inspiration. Thank you for choosing to stay with us, and we look forward to welcoming you back to our hotel soon. Warmest regards, Ms.Le Thi Hien – General Manager
訪客用戶
行政套房
入住於 2025 年 3 月
商務出差
86 則評論
2.0/10
發布於 2025 年 4 月 24 日
酒店衞生和服務都很差,床墊也不舒服,很差的體驗
住宿方回覆: Dear Customer,Warmest greetings from Muong Thanh Grand Xa La! Thank you for sharing your experience about your stay at our hotel!We sincerely apologize for your bad experience at the hotel. Based on your review, we will review all issues regarding room cleanliness, bedding and other issues to improve our services to bring a better experience to customers.We hope that our hotel will continue to receive your support for your next stay.Best regards,General ManagerNguyen Van Ha
Taiyangdangkongzhaoa
豪華房
入住於 2024 年 8 月
商務出差
7 則評論
8.5/10
很好
發布於 2024 年 10 月 22 日
還可以,入住期間,不知道為啥大堂不開空調,晚餐基本上不能點餐,也沒看到有人在這家酒店吃飯
住宿方回覆: 尊敬的客人, 我們謹代表孟青格蘭德薩拉酒店向您致以最熱烈的問候。非常感謝您選擇河內孟青大酒店並對酒店進行評論。祝您有美好的一天!Mr Dang Xuan TrungGeneral Manager
訪客用戶
行政套房
入住於 2025 年 3 月
商務出差
8 則評論
9.0/10
滿意
發布於 2025 年 4 月 22 日
房間很大,套房,設施齊全。位置不錯
住宿方回覆: Dear Mr. Kun,On behalf of Muong Thanh Grand Xala Hotel, I would like to send my warmest greetings to you! Thank you so much for choosing our hotel for your stay and thank you for reviewing us! It's wonderful to hear that you find our room both large and well equipped. Your positive review has deeply touched our hearts and motivated us to strive for excellence in our services. We hope you will continue to choose Muong Thanh Grand Xala Hotel as a place to stay when coming to Hanoi to do business. Have a great day! General ManagerNguyen Van Ha
訪客用戶
豪華房
入住於 2025 年 3 月
商務出差
30 則評論
10.0/10
超棒
發布於 2025 年 4 月 27 日
酒店設施很好,衞生也不錯。
住宿方回覆: Dear Mr./Mrs. Ji,Thank you for choosing our hotel as your place to stay for your business trip. It is wonderful that our hotel received such a high rating from you, especially your compliments about the hotel's facilities and hygiene. This is a great motivation for all hotel staff to work harder to bring the best service to customers. Thank you and wish you a happy and joyful new week!Best regard,General Manager,Nguyen Van Ha
Alexxx
行政套房
入住於 2024 年 11 月
商務出差
3 則評論
10.0/10
超棒
發布於 2024 年 12 月 6 日
酒店設施齊全,早餐豐富,適合商旅出行
住宿方回覆: 親愛的亞歷克斯先生!我們真誠地感謝您與我們分享您在 Muong Thanh Grand Xala Hotel 的美好體驗。您的積極評價深深打動了我們的心,並激勵我們努力追求卓越的服務。我們致力於為所有尊貴的客人提供儘可能最佳的體驗,您的反饋是寶貴的靈感來源。感謝您選擇入住我們酒店,我們期待您儘快回到我們的酒店。最誠摯的問候, 總經理 Đặng Xuân Trung 先生
訪客用戶
行政套房
入住於 2024 年 10 月
商務出差
5 則評論
9.7/10
極佳
發布於 2025 年 1 月 8 日
同事住的很滿意,環境乾淨,早餐豐盛
住宿方回覆: 親愛的亞歷克斯先生!我們真誠地感謝您與我們分享您在 Muong Thanh Grand Xala Hotel 的美好體驗。您的積極評價深深打動了我們的心,並激勵我們努力追求卓越的服務。我們致力於為所有尊貴的客人提供儘可能最佳的體驗,您的反饋是寶貴的靈感來源。感謝您選擇入住我們酒店,我們期待您儘快回到我們的酒店。最誠摯的問候, 總經理 Đặng Xuân Trung 先生
匿名用戶
豪華房
入住於 2025 年 3 月
商務出差
3 則評論
8.0/10
很好
發布於 2025 年 4 月 4 日
還不錯,比想象中好,
住宿方回覆: Dear Our Valued Guest, On behalf of Muong Thanh Grand Xala Hotel, I would like to send my warmest greetings to you! Thank you very much for choosing our hotel for your stay and thank you for reviewing us! This is a great encouragement to us to work better. We hope you will continue to choose Muong Thanh Grand Xala Hotel as a place to stay when coming to Hanoi to do business and traveling. Have a great day! Mr. Nguyen Van Ha - General Manager!
住宿方回覆: 尊敬的顧客!
非常感謝您對Muong Thanh Xa La Hotel預訂的支持,對於您入住期間所遇到的不便,我們也深表歉意。您的意見將有助於我們在不久的將來檢查和提高質量,我們希望您在不久的將來支持酒店的預訂服務。
謝謝並致上最誠摯的問候!
訪客用戶
行政套房
入住於 2023 年 11 月
商務出差
11 則評論
4.0/10
發布於 2024 年 1 月 18 日
酒店真的很舊,很多韓國旅遊團,非常的吵鬧
住宿方回覆: 尊敬的顧客 !
我謹代表Mường Grand Xala酒店向您致以最誠摯的問候!非常感謝您選擇 Mường Grand Xala Hotel,並感謝您對員工行為/飯店設施的評論。對於您在飯店入住期間的不好體驗,我們深表歉意。根據您的評估,我們承諾專注於改善服務品質/設施、對員工進行客戶服務態度再培訓/更新設施,以便在不久的將來為您提供更好的服務。我們希望您能夠同情並繼續選擇Muong Thanh Grand Xala Hotel作為來河內出差和旅行的住宿場所祝您度過愉快的一天!
Le Thi Hien 女士 - 總經理