河內美爵大飯店的評論

住宿方回覆: Dear Valued Guest,Warm greetings from Grand Mercure Hanoi!On behalf of our entire team, I would like to express our heartfelt appreciation for taking the time to share your kind impressions of your recent stay. We are truly delighted to learn that your overall experience exceeded expectations and that you appreciated the cleanliness, comfort, and atmosphere of our hotel.It is wonderful to know that our small gesture to celebrate your wedding anniversary brought you joy. Creating meaningful moments for our guests is the essence of our service, and your recognition means a great deal to us.We also appreciate your understanding regarding the hotel’s location. While we are slightly distanced from the very center of Hanoi, our tranquil surroundings provide a peaceful retreat for travelers, which many of our guests appreciate.Thank you once again for your thoughtful feedback and for choosing Grand Mercure Hanoi. We hope to have the pleasure of welcoming you back soon for a longer stay, where you can fully experience all our facilities and services.Warm regards,Nguyen The QuangFront Office ManagerGrand Mercure Hanoi

住宿方回覆: Dear Ms. Hang Jiaxue, Thank you for staying at Grand Mercure Hanoi. We are truly sorry that Mr. Yueng’s bracelet has gone missing, and we are saddened to hear that you believe it may have been lost during your stay with us. I understand that the bracelet holds special sentimental value for him, and this is something none of us would ever want to happen. We would like to sincerely apologize for not having contacted you earlier to share the outcome of the hotel’s investigation. From the hotel’s side, we have followed all necessary steps to investigate the loss, and we only received the most recent report yesterday evening, 26/05. As the investigation takes time, it was genuinely difficult for us to provide a confirmed conclusion immediately after your check-out. At Grand Mercure Hanoi, 100% of our rooms are equipped with a safe box, and we take full responsibility for any items lost from the safe box, should such an incident occur. In this case, we do not have evidence that the safe was used for the missing item; however, with our utmost support, we still carried out the investigation in the hope of finding the bracelet. However, after reviewing the CCTV footage and the room access records, we would like to respectfully inform you that we have not been able to locate Mr. Yueng’s bracelet. Based on the hotel’s records, we also do not have any evidence indicating that our staff took the bracelet. We genuinely appreciate the sentimental importance of this bracelet; however, we regret that we cannot provide financial compensation that would be commensurate with its personal value, as you have requested.We also sincerely hope you will not continue leaving negative feedback about Grand Mercure Hanoi, as we have done our very best to support you throughout this matter. With the hope of welcoming you back for an even better stay, as a goodwill gesture, we would be pleased to upgrade your next stay to one of our Suites. Please contact me once you have a booking for your next visit so that we can make the best preparations to welcome you. Warmest regards,Nguyen The QuangFront Office Manager