河內美爵大飯店的評論

住宿方回覆: Dear valued guest,Thank you for your kind words! We’re delighted that you enjoyed your Executive Suite stay, the warm service, and the special anniversary surprises. It’s wonderful to hear that our team made your celebration even more memorable.We look forward to welcoming you and your girlfriend back for another great stay!Best regards,Hannah PhanGuest Experience Manager

住宿方回覆: Dear Huang Wantin,Thank you very much for your wonderful review and for choosing to stay with us. We are delighted to hear that you enjoyed your accommodation experience, from the comfortable king-size bed and the well-designed bathroom with separate wet and dry areas to the delicious freshly made pho for breakfast. It is also heartwarming to know that our staff’s kindness and friendliness made a positive impression on you.We are especially pleased that the special touch for your wedding anniversary, including the delicious cakes, added to your memorable stay. Your recommendation to friends and family means a lot to us, and we look forward to welcoming you and your loved ones back whenever you visit Hanoi.Thank you once again for your kind words and support.Warm regards,Nguyen The QuangFront Office Manager

住宿方回覆: Dear valued guest,Thank you for your kind words and great review of the Grand Mercure Hanoi. We are so pleased to hear that you had such a positive experience with our hotel facilities and service. At Grand Mercure Hanoi, it is our mission to provide a superior level of service and ensure guests feel as if they are at home. We appreciate you noticing our efforts and hope that you will return soon.Best regards,Hannah PhanGuest Experience Manager

住宿方回覆: Dear Mr. Yan,Thank you for sharing your experience with us. We’re glad you found our facilities satisfactory and enjoyed the hotel’s location near the Temple of Literature. We understand that Hanoi’s traffic can be quite challenging at times, but we hope the convenience of nearby attractions made exploring the city enjoyable.It’s wonderful to hear that you had a great time swimming on the rooftop in the morning sun—our Sky Bar truly offers a unique and refreshing experience.We appreciate your feedback and look forward to welcoming you again for another enjoyable stay. Please don’t hesitate to reach out if we can assist you in any way.Best regards,Hannah PhanGuest Experience Manager

住宿方回覆: Dear Mr. David,Thank you for sharing your thoughts on your recent stay. We’re glad you enjoyed the hotel’s location and its proximity to various embassies, offering a unique cultural perspective. It’s wonderful to hear that you explored the nearby Michelin-starred Vietnamese restaurant—Hanoi has so much to offer in terms of culinary experiences.We appreciate your feedback and look forward to welcoming you again for another memorable stay. Please feel free to reach out if we can assist you in any way.Best regards,Hannah PhanGuest Experience Manager

住宿方回覆: Dear Mr. Augustan,Thank you for taking the time to share your detailed feedback regarding your recent stay at Grand Mercure Hanoi. We are delighted to hear that you enjoyed our modern facilities, convenient location near Hanoi’s main attractions, and the peaceful surroundings ideal for relaxation.It is also wonderful to know that our service met the Grand Mercure standards you expect. Your recognition of our efforts truly motivates us to continue delivering excellent experiences.We appreciate your honest feedback regarding the design and atmosphere of the lobby area. Your comments are valuable to us, and we will carefully review this aspect to enhance the check-in experience and ensure it aligns with the overall comfort and elegance of our hotel.Thank you once again for your thoughtful review. We hope to have the pleasure of welcoming you back to Grand Mercure Hanoi in the near future. If there is anything we can do to make your next stay even better, please feel free to let us know.Warm regards,Hannah Phan Guest Experience Manager

住宿方回覆: Dear valued guest,Thank you for sharing your wonderful feedback about your recent stay with us.We are delighted to hear that you found the room clean, the bed comfortable, and the location convenient for exploring the old town. It’s great to know you enjoyed our rooftop swimming pool and the festive Christmas atmosphere at the entrance.Your kind words inspire us to continue providing exceptional experiences for our guests. We look forward to welcoming you back for another memorable stay soon.Warm regards,Hannah PhanGuest Experience Manager

住宿方回覆: Dear Valued guest,Thank you very much for your kind and detailed feedback. We are delighted to hear that you found the room true to the pictures, with a strong and authentic Vietnamese design that you appreciated. It is wonderful to know you enjoyed our breakfast offerings, especially the omelette and pho, and that you recommend booking a room with a sofa, bathtub, and spacious layout at an affordable price.We are also pleased that our hotel’s considerate service and convenient location within walking distance of major attractions met your expectations. It is gratifying to hear that many European guests choose to stay with us, reflecting the quality and appeal of our hotel.Your thoughtful comments motivate us to maintain and enhance our standards. We look forward to welcoming you back on your next visit and ensuring another memorable stay.Warm regards,Nguyen The QuangFront Office Manager

住宿方回覆: Dear Guest User,Thank you so much for your kind and thoughtful review. We are delighted to hear that you enjoyed your stay at Grand Mercure Hanoi and appreciated our convenient location, cleanliness, and elegant ambiance.It brings us great joy to know that our breakfast offerings and the friendliness of our team contributed to your positive experience. We take pride in creating a welcoming and memorable environment for our guests, and your feedback is truly encouraging.We are honored by your intention to return, and we look forward to welcoming you back for another exceptional stay. If there is anything we can do to make your next visit even more enjoyable, please do not hesitate to let us know.Warm regards,Hannah PhanGuest Experience Manager

住宿方回覆: Dear valued guest,Thank you very much for your review at Grand Mercure Hanoi! We look forward to welcoming back soon.Sincerely,Hannah PhanGuest Experience Manager

住宿方回覆: 親愛的客人，非常感謝您對河內美爵酒店的評論！我們期待您的再次光臨。

住宿方回覆: Dear Ganjuesuifeng,Thank you for sharing your feedback. We’re glad you appreciated the hotel’s design and local touches. We apologize for the breakfast experience not meeting your expectations and will review this to improve. We hope to have the opportunity to provide a more satisfying stay in the future.Best regards,Hannah PhanGuest Experience Manager

住宿方回覆: Dear valued guest,Thank you for your kind words! We’re happy to hear that you enjoyed the night light feature in your room—it’s designed for comfort and convenience. It’s also great to know that our doorman was able to assist you with your luggage and provide excellent service. We look forward to welcoming you back on your next stay!Best regards,Hannah PhanGuest Experience Manager

住宿方回覆: Dear Hellolewis333,Thank you for sharing your thoughts on your recent stay. We’re glad you found the hotel’s design modern and our reception service comfortable. Your feedback on service flexibility and room size is truly appreciated, and we will take it into consideration for future improvements.While our location offers a unique cultural experience near the Temple of Literature, we understand that dining and shopping options may require a short walk. Our team is always happy to provide recommendations to enhance your stay.We appreciate your insights and hope to welcome you again for an even better experience. Please feel free to reach out if we can assist you further.Best regards,Hannah PhanGuest Experience Manager