河內地標72洲際飯店&度假村的評論

住宿方回覆: Dear Ginny_C Thank you for taking the time to share your experience at InterContinental Hanoi Landmark72.We’re truly delighted to hear that our Front Desk team provided attentive and thoughtful support throughout your stay — especially in assisting with your early airport transfer and offering convenient payment options. Anticipating our guests’ needs and offering seamless solutions is exactly the kind of experience we strive to deliver.It was a pleasure having you with us, and we hope to welcome you back for another smooth and memorable stay in the future.Warm regards,Thao DoQuality & Continuous Improvement Manager

住宿方回覆: Dear valued guest, Warm greetings from InterContinental Hanoi Landmark72.Thank you very much for your kind feedback. We’re delighted to hear that you enjoyed your meal and found the 30% savings on food and beverage to be a valuable part of your stay.At InterContinental, we strive to offer not only exceptional service but also memorable dining experiences, and it’s wonderful to know that both met your expectations.We look forward to welcoming you back soon for more delicious moments and exclusive privileges.Warm regards,Thao DoQuality & Continuous Improvement Manager

住宿方回覆: Dear Xiaoyong, Thank you so much for your wonderful review!We are truly honored by your kind words and thrilled to know that you found InterContinental Hanoi Landmark72 to be one of the most luxurious experiences in the Landmark area. It’s especially rewarding to hear that the elegant atmosphere, spacious setting, and breathtaking panoramic views of Hanoi exceeded your expectations.Your enthusiasm means a great deal to our team, and we’re delighted to have been a part of such a memorable stay.We look forward to welcoming you back soon for another super awesome experience!Warmest regards,Thảo ĐỗQuality Manager

住宿方回覆: Dear valued guest, Warm greetings from InterContinental Hanoi Landmark72.Thank you very much for sharing your feedback. We’re pleased to hear that you enjoyed the breakfast, the serene environment, the beautiful views, and our afternoon tea offerings. Your kind words are truly appreciated.We regret to learn that the location of your room, particularly the connecting layout, did not fully meet your expectations. Please accept our sincere apologies for any inconvenience this may have caused. Should you choose to stay with us again, we would be happy to note your preference for a non-connecting room and do our best to accommodate it.Your feedback is invaluable in helping us improve, and we hope to have the opportunity to welcome you back for an even more comfortable and enjoyable stay.Warm regards,Thao Do Quality & Continuous Improvement Manager

住宿方回覆: Dear valued guest, Thank you for taking the time to share your feedback about your stay at InterContinental Hanoi Landmark72. We appreciate your honest comments and are glad to hear that you enjoyed the variety of our breakfast offerings, including the local and Korean flavors.We understand that our location may be a bit distant from the old town, but we hope the convenience of the shops and restaurants within our building added some comfort to your stay. We apologize for any inconvenience you experienced with the elevator speed and will certainly look into this matter to improve our services.Your feedback is invaluable to us as we strive to enhance our guests' experiences. We hope to have the pleasure of welcoming you back in the future for an even more enjoyable stay.Warm regards,Thao DoQuality & Continuous Improvement Manager

住宿方回覆: Dear Wenxinyidianer,Thank you for your wonderful feedback! We are thrilled to hear that you found our hotel excellent and particularly friendly for business travelers. It's great to know that you enjoyed the stunning views from our 62nd-floor reception and the gym on the 71st floor.We're delighted that you were satisfied with our breakfast offerings and the variety of nearby restaurants, especially the delicious pho.We look forward to welcoming you back for another exceptional stay.Warm regards,The InterContinental Hanoi Landmark72 Team

住宿方回覆: Dear valued guest, Warm greetings from InterContinental Hanoi Landmark72.Thank you for taking the time to share your feedback. We appreciate your comments regarding our facilities and environment, and we are pleased to know that your experience was generally satisfactory.Your input is valuable to us as we continuously strive to enhance our services and offerings. Should you have any specific suggestions or areas where we can improve, we would be grateful to hear them.We hope to have the opportunity to welcome you back and provide an even more enjoyable stay in the future.Warm regards,Thao DoQuality & Continuous Improvement Manager

住宿方回覆: Dear JiangSanity, Thank you for taking the time to share your generous review.At InterContinental Hanoi Landmark72, we aim to create dining experiences that are both refined and memorable. It’s truly rewarding to know that you appreciated the diversity of our breakfast buffet, from the fresh-pressed juices to the signature egg dishes and comforting Korean noodles. We’re equally delighted that your dinner experience, enhanced by our exclusive guest discount, offered great value and culinary satisfaction.We look forward to welcoming you back for more exceptional moments with us.Kind regards, Thao DoQuality & Continuous Improvement Manager

住宿方回覆: Dear valued guest,Thank you for choosing to stay at InterContinental Hanoi Landmark72 and for taking the time to share your feedback with us.We are truly delighted to hear that you were pleased with the warm and professional service provided by our team. Your kind words are a great encouragement to us and will inspire our colleagues to continue delivering thoughtful and attentive hospitality to every guest.We hope to welcome you back again soon for another memorable experience.Warm regards,Thao DoQuality & Continuous Improvement Manager

住宿方回覆: Dear valued guest, Warm greetings from InterContinental Hanoi Landmark72.Thank you for taking the time to share your experience. We sincerely regret to learn that your stay was impacted by a series of challenges, and we appreciate the opportunity to address your concerns.We would like to respectfully clarify that the discrepancy in your reservation was due to a misunderstanding between yourself and the third-party booking platform, Ctrip. As confirmed through your direct communication with Ctrip, the booking details provided to the hotel reflected only a single occupancy. While we understand that such situations can be frustrating, we kindly note that the hotel is required to follow the terms and conditions outlined in the reservation received from external platforms.We also regret to hear of the service shortcomings you encountered, including delays in communication, room cleanliness, and noise disturbances. These matters have been shared with our management team for immediate review and corrective action. Please accept our sincere apologies for the inconvenience caused and for not meeting the high standards of comfort and care that we strive to uphold.At InterContinental Hanoi Landmark72, we are committed to providing exceptional service and a seamless guest experience. Your feedback is invaluable in helping us improve, and we truly hope to have the opportunity to welcome you again under better circumstances.Warm regards,The InterContinental Hanoi Landmark72

住宿方回覆: 親愛的客人，感謝您分享您在河內 Landmark72 洲際酒店住宿的詳細回饋。我真的很抱歉得知您在入住期間遇到了一些問題，包括飯店外的噪音、房間條件以及您與我們的預訂團隊的互動。這並不能反映出我們作為奢侈品牌所秉持的標準。您的回饋非常寶貴，您介意聯絡我們進一步討論您的住宿情況嗎？我們希望將來有機會重新贏得您的信任。此致，Thao Do品質與持續改善經理

住宿方回覆: Dear valued guest, Thank you for sharing your feedback regarding your recent stay with us. We are pleased to hear that you consider our hotel to be the best in Hanoi and enjoyed the scenic views from your room. Your comments about the cleanliness of the glass have been noted, and we will address this issue promptly to ensure a clearer view for our guests.We are also delighted that you found our service to be very good. Your satisfaction is important to us, and we look forward to welcoming you back in the near future. Please do not hesitate to contact us directly for any future reservations or special requests.Kind regards,Thao DoQuality & Continuous Improvement Manager

住宿方回覆: Dear Tianrenhudong,Thank you for your kind review and for recommending InterContinental Hanoi Landmark72.We’re glad to hear you enjoyed your stay and that our gym on the top floor left a strong impression — it truly offers one of the most inspiring views in the city for a workout!We hope to have the pleasure of welcoming you back again soon for another memorable experience.Warm regards,Thao DoQuality & Continuous Improvement Manager