It was a nice stay for 3days 2nights. We arrived in time yet the room wasn’t cleaned and prepared so we had to wait 20 mins in the lobby. They have a very friendly staff, however at night there were no person in the reception area, we had some issues but don’t know who to talk to. the numbers can’t be contacted. the location is good were it’snear the old quarter and can walk around. The wifi is too slow.
翻譯
訪客用戶
城景1臥室房(大床)
入住於 2024 年 10 月
家庭出遊
2 則評論
4.5/5
滿意
發布於 2024 年 10 月 12 日
The hotel is perfectly located in the heart of Hanoi where most of the attractions are located considering its competitive price. We stayed there for four days.
The hotel has no lift but we're lucky to be assigned to the second floor.
The reception area especially the sofa, has many cat's hair but it's not a problem for us because my wife loves cats.
Service is excellent especially in maintaining organized, and clean rooms with complete basic needs..
We only worry for some time where the reception area has no personnel assigned while the main entrance of the hotel is left open with the room keys placed on the front desk.
Generally I recommend this hotel for anyone planning to visit Hanoi.
So filthy- we left after the first night. We are backpacking and are not averse to budget accommodation, however this hotel room was so dirty and mouldy. There were hairs in the bed linen and on the pillow cases, and I am unsure if they were clean. There was mould and damp on the walls, and by the AC machine, and the air smelt very dirty. The next morning after sleeping with AC on, my husband developed a sinus infection, so guesses are that the AC filter has not been cleaned and it is giving out bad air and spores. The bathroom has not been cleaned, limescale and gunk on all the taps and dust and dirt on the windowsill. Such a shame, as the location is fantastic, and could be a real great place if more care was taken for the cleanliness.