Hanoi Prime Center Hotel & Spa

One of the reception ( speak english) when we arrive at hotel we request one room early check in and we are welling to pay additional charge, after that we told this lady, we are not sleep tonight because tonight we go sapa that why we use only this two room for shower . After discussion she agree to give one room early check in without charge because we are not sleep tonight ,we reserved two rooms , second room she will give 11AM as per conversation. After that we take the shower and we go sideseeing for Hanoi area, we asked reception 2nd rooms what time can we get ,for this time her conversation is totally different for first conversation. She gave this one room early check in That why she cannot give second rooms for my booking. They gave one rooms and they take my money for two rooms charge. we asked her why you didnot tell me before we agree the early checkin, she is lied the what she say befor her conversation infornt of his manager and we donot want to argue that why we left the hotel and after side seeing finished we came back in hotel . This time this lady told me aoplogize for this morning case because of her manager is infornt of her that why she canot give complimentary early checkin. Why she give early checkin without approval and we take the shower her conversation was change because of manager, very bad experience and this hotel took our second one room charge didnot provide room.

暫時被誤認為是我預定的房間，給了兩個房間。雖然我們訂了一間三人房，但是其中一間房間的桌子上有很多螞蟻在走。 房間裡有水。非常感謝。 前台人員很友善，入住前還幫我寄放了行李，非常棒！ 仔細查看地圖很重要，因為您將走在一條相當狹窄的道路上。

The service is really good, location is very accessible to the nearby landmark.

我訂的是豪華房，但唯一可用的房間是等級較低的標準房。早上到達飯店辦理入住，辦理完手續，寄放行李，就出發了。我當然強烈抗議，但由於故障尚不清楚，我強烈要求TRIP.COM退還差價。 。