河內鉑爾曼飯店的評論

住宿方回覆: Dear Lipeng,Thank you for taking the time to share your feedback with us. We are delighted to hear that your recent stay at Pullman Hanoi met your expectations!At Pullman Hanoi, we are committed to providing exceptional service and memorable experiences, and we're glad to hear we succeeded in doing so during your stay.It was a pleasure having you with us, and we look forward to welcoming you back to Pullman Hanoi in the near future. If there’s anything we can do to assist with future reservations or any special requests, please don’t hesitate to share us.Thank you once again for your kind words and for choosing Pullman Hanoi. We look forward to hosting you again soon!Warm regards, Ngoc Anh Doan Revenue Manager Pullman Hanoi Hotel

住宿方回覆: Dear Liang,Thank you for taking the time to share your feedback with us. We are delighted to hear that your recent stay at Pullman Hanoi met your expectations!At Pullman Hanoi, we are committed to providing exceptional service and memorable experiences, and we're glad to hear we succeeded in doing so during your stay.It was a pleasure having you with us, and we look forward to welcoming you back to Pullman Hanoi in the near future. If there’s anything we can do to assist with future reservations or any special requests, please don’t hesitate to share us.Thank you once again for your kind words and for choosing Pullman Hanoi. We look forward to hosting you again soon!Warm regards, Ngoc Anh Doan Revenue Manager Pullman Hanoi Hotel

住宿方回覆: Dear our valued guest,Thank you for sharing your feedback with us. We appreciate your honest perspective on your stay at Pullman Hanoi.We acknowledge your comments regarding the age of the building and the ongoing exterior renovations. While we strive to maintain a comfortable and welcoming environment, we understand that certain aspects may not meet the expectations of guests seeking more modern facilities. Your observations about our grounds and price-to-value ratio are also noted, and we will continue to focus on enhancing our offerings to provide a more refined experience.We truly value your input and hope to have the opportunity to welcome you back in the future, perhaps after further improvements have been made. Thank you for your candid review.Warm regards,Nguyen Huong LyGuest Experience Executive

住宿方回覆: Dear Mr. Li,Thank you for taking the time to share your feedback with us. We are delighted to hear that your recent stay at Pullman Hanoi met your expectations!At Pullman Hanoi, we are committed to providing exceptional service and memorable experiences, and we're glad to hear we succeeded in doing so during your stay.It was a pleasure having you with us, and we look forward to welcoming you back to Pullman Hanoi in the near future. If there’s anything we can do to assist with future reservations or any special requests, please don’t hesitate to share us.Thank you once again for your kind words and for choosing Pullman Hanoi. We look forward to hosting you again soon!Warm regards, Ngoc Anh Doan Revenue Manager Pullman Hanoi Hotel

住宿方回覆: 尊敬的客人，感謝您與我們分享您的詳細回饋。我們非常感謝您對我們八樓寬敞安靜客房的正面評價。對於您在客房燈光控制方面遇到的不便，我們深感抱歉。我們深知便利設施的重要性，您的回饋將有助於我們進行必要的改進，以提升客人的舒適度。我們也非常感謝您對我們早餐的評價。我們很高興聽到您喜歡越南麵包和種類繁多的雞蛋，但很遺憾早餐的整體選擇未能完全滿足您的期望。我們一定會考慮您的回饋，以改善我們的早餐體驗。再次感謝您的寶貴回饋，感謝您選擇河內鉑爾曼酒店。我們期待未來再次歡迎您的光臨。此致，Nguyen Huong Ly 賓客體驗主管

住宿方回覆: Dear jzycn,Thank you for sharing your detailed feedback with Pullman Hanoi. We apologize for any inconvenience you experienced during your stay.We are sorry to hear that you found the room damp and moldy, and that the air conditioner was not functioning properly. This is currently high humid season in the North of Vietnam; therefore, the weather can affect the room's atmosphere. However, this is not reflective of our usual standards, and we will address these issues with our maintenance team promptly.We are pleased to hear that you enjoyed the breakfast, and we appreciate your kind words about it.Your satisfaction is important to us, and we value your feedback as it helps us improve our services. We hope to have the opportunity to welcome you back in the future with an improved experience.Warm regards,Nguyen Huong LyGuest Experience Executive

住宿方回覆: DearThank you for sharing your detailed feedback with us. We sincerely apologize for the issues you experienced during your stay. Your comments are invaluable in helping us improve our services and facilities.Regarding the facilities, we apologize for the inconvenience caused by the faucet and the absence of an anti-slip mat for bathing. We will take note on these issues for future experience for our guests.For the safety and comfort of our guests, we decided to renovate the pool deck. We had to carry out some urgent maintenance and chose this particular period, which is normally the coldest time of the year when guests do not use the pool. We regret any inconvenience this may have caused during your stay.Your feedback about the surrounding environment and service is very important to us. We apologize for the lack of assistance with your luggage, the door not being opened, and the mistake made by our staff. We will reinforce our training to ensure that these issues do not occur in the future and that our service meets the high standards you expect.Your satisfaction is important to us, and we hope to have the opportunity to welcome you back in the future to provide you with a more enjoyable and seamless experience.Warm regards,Nguyen Huong LyGuest Experience Executive

住宿方回覆: Dear Wuleleqiang,Thank you for taking the time to share your feedback with us. We are delighted to hear that your recent stay at Pullman Hanoi met your expectations!At Pullman Hanoi, we are committed to providing exceptional service and memorable experiences, and we're glad to hear we succeeded in doing so during your stay.It was a pleasure having you with us, and we look forward to welcoming you back to Pullman Hanoi in the near future. If there’s anything we can do to assist with future reservations or any special requests, please don’t hesitate to share us.Thank you once again for your kind words and for choosing Pullman Hanoi. We look forward to hosting you again soon!Warm regards, Ngoc Anh Doan Revenue Manager Pullman Hanoi Hotel

住宿方回覆: Dear our valued guest, Thank you for taking the time to share your honest impressions about Pullman Hanoi. We're sorry the shower layout proved inconvenient, and that some fixtures and the carpet did not meet your expectations. At the same time, I’m glad you found our breakfast satisfying, enjoyed the convenient parking, and appreciated our location near local snacks and parks.We will pass your comments along to our engineering, housekeeping, and food & beverage teams so they can address the shower configuration, refresh worn fixtures, and improve carpet cleanliness, as well as continue refining the breakfast spread. We’re committed to ongoing property enhancements and look forward to welcoming you back to Pullman Hanoi so you can experience these improvements firsthand.Warm regards,Nguyen Huong LyGuest Experience Executive

住宿方回覆: Dear Xiangshangxiangxia,Thank you for taking the time to share your feedback. We truly regret that your transit stay with us did not meet your expectations.We understand your disappointment regarding the room assignment near the gym and swimming pool. During peak occupancy, room allocation is subject to availability, and we always encourage guests to note any specific preferences when booking so that our staff can do their best to accommodate them.Regarding breakfast, we are sorry that you found the selection limited and the taste unsatisfactory. Our international breakfast is designed to offer a variety of options, and our dedicated team is always available to assist with any special preferences or requests to create a more personalized experience.We also regret that the overall condition and decoration of your room did not impress you. We continuously strive to enhance our property and ensure that every guest enjoys a comfortable, modern environment. Your comments are very valuable in helping us identify areas that need improvement.Once again, we apologize for the inconveniences you experienced. We hope you may give us another opportunity to provide you with a seamless and enjoyable stay in the future.Warm regards,Nguyen Huong LyGuest Experience Executive

住宿方回覆: 尊敬的我們尊貴的客戶，感謝您花時間與我們分享您的回饋。我們很高興聽到您最近在河內鉑爾曼酒店的入住達到了您的期望！成功地做到了這一點。如果我們可以為將來的預訂提供任何幫助或有任何特殊要求，請隨時與我們分享。我們期待很快再次接待您！