河內鉑爾曼飯店的照片

住宿方回覆: Dear our valued guest,Thank you for sharing your feedback with us. We appreciate your honest perspective on your stay at Pullman Hanoi.We acknowledge your comments regarding the age of the building and the ongoing exterior renovations. While we strive to maintain a comfortable and welcoming environment, we understand that certain aspects may not meet the expectations of guests seeking more modern facilities. Your observations about our grounds and price-to-value ratio are also noted, and we will continue to focus on enhancing our offerings to provide a more refined experience.We truly value your input and hope to have the opportunity to welcome you back in the future, perhaps after further improvements have been made. Thank you for your candid review.Warm regards,Nguyen Huong LyGuest Experience Executive

住宿方回覆: Dear Mr. Li,Thank you for taking the time to share your feedback with us. We are delighted to hear that your recent stay at Pullman Hanoi met your expectations!At Pullman Hanoi, we are committed to providing exceptional service and memorable experiences, and we're glad to hear we succeeded in doing so during your stay.It was a pleasure having you with us, and we look forward to welcoming you back to Pullman Hanoi in the near future. If there’s anything we can do to assist with future reservations or any special requests, please don’t hesitate to share us.Thank you once again for your kind words and for choosing Pullman Hanoi. We look forward to hosting you again soon!Warm regards, Ngoc Anh Doan Revenue Manager Pullman Hanoi Hotel

住宿方回覆: Dear our valued guest,Thank you for sharing your detailed feedback with us. We appreciate your positive comments about the spacious and quiet room on the eighth floor.We apologize for the inconvenience you experienced with the lighting control in your room. We understand the importance of user-friendly amenities, and your feedback will help us make necessary improvements to enhance our guests' comfort.We also appreciate your comments on our breakfast offerings. While we're glad to hear that you enjoyed the Vietnamese Banh Mi and the variety of eggs selection, it is unfortunate to hear that the overall breakfast selection did not fully meet your expectations. We will certainly consider your feedback to improve our breakfast experience.Thank you once again for your valuable feedback and for choosing Pullman Hanoi. We look forward to welcoming you back in the future.Warm regards,Nguyen Huong LyGuest Experience Executive

住宿方回覆: Dear jzycn,Thank you for sharing your detailed feedback with Pullman Hanoi. We apologize for any inconvenience you experienced during your stay.We are sorry to hear that you found the room damp and moldy, and that the air conditioner was not functioning properly. This is currently high humid season in the North of Vietnam; therefore, the weather can affect the room's atmosphere. However, this is not reflective of our usual standards, and we will address these issues with our maintenance team promptly.We are pleased to hear that you enjoyed the breakfast, and we appreciate your kind words about it.Your satisfaction is important to us, and we value your feedback as it helps us improve our services. We hope to have the opportunity to welcome you back in the future with an improved experience.Warm regards,Nguyen Huong LyGuest Experience Executive

住宿方回覆: DearThank you for sharing your detailed feedback with us. We sincerely apologize for the issues you experienced during your stay. Your comments are invaluable in helping us improve our services and facilities.Regarding the facilities, we apologize for the inconvenience caused by the faucet and the absence of an anti-slip mat for bathing. We will take note on these issues for future experience for our guests.For the safety and comfort of our guests, we decided to renovate the pool deck. We had to carry out some urgent maintenance and chose this particular period, which is normally the coldest time of the year when guests do not use the pool. We regret any inconvenience this may have caused during your stay.Your feedback about the surrounding environment and service is very important to us. We apologize for the lack of assistance with your luggage, the door not being opened, and the mistake made by our staff. We will reinforce our training to ensure that these issues do not occur in the future and that our service meets the high standards you expect.Your satisfaction is important to us, and we hope to have the opportunity to welcome you back in the future to provide you with a more enjoyable and seamless experience.Warm regards,Nguyen Huong LyGuest Experience Executive

住宿方回覆: Dear Wuleleqiang,Thank you for taking the time to share your feedback with us. We are delighted to hear that your recent stay at Pullman Hanoi met your expectations!At Pullman Hanoi, we are committed to providing exceptional service and memorable experiences, and we're glad to hear we succeeded in doing so during your stay.It was a pleasure having you with us, and we look forward to welcoming you back to Pullman Hanoi in the near future. If there’s anything we can do to assist with future reservations or any special requests, please don’t hesitate to share us.Thank you once again for your kind words and for choosing Pullman Hanoi. We look forward to hosting you again soon!Warm regards, Ngoc Anh Doan Revenue Manager Pullman Hanoi Hotel

住宿方回覆: 尊敬的我們尊貴的客戶，感謝您花時間與我們分享您的回饋。我們很高興聽到您最近在河內鉑爾曼酒店的入住達到了您的期望！成功地做到了這一點。如果我們可以為將來的預訂提供任何幫助或有任何特殊要求，請隨時與我們分享。我們期待很快再次接待您！