Madelise宮殿飯店和Spa(Madelise Palace Hotel & Spa)

雖然我深夜到達，但我還是受到了熱情的微笑歡迎。 所有的員工都很友善而且友善。 位置離老城區很近，餐廳也很多，所以早餐不是問題。不過，即使您騎摩托車前往與原來預訂的酒店不同的附屬酒店也沒有問題。 還有就是第一天的床有點濕。但更重要的是，在前台工作人員的熱情接待下，我度過了一段快樂的時光。我會再次使用它。

請向我詢問有關出租車、計劃等的資訊。 一切都準備得仔細而準確。 房間很乾淨。本來以為淋浴間的水很難排掉，但其他都還好，冷氣也運作良好，住得很舒服。地點也很好，可以在舊城區散步和觀光。

非常漂亮乾淨的飯店。接待人員也非常好。他幫了我很多。非常熱情。但遺憾的是房間很小，沒有窗戶。

它離老城區的一切都很近。工作人員真的很好。

這是一個可愛的小地方，有很棒的員工，他們非常願意提供幫助。

Besides the fact that the hotel is called '...and Spa' and the Spa was closed, be prepared to stay in a room with no windows, only the family room has windows. When I asked the reception for a room with a window they told us that our booked room has no windows, even though the pictures in the room description had windows, but guess what those windows were leading inside the building. I did not know that having a window that leads in the open air it s an extra... Also, they do not provide any services at all, no breakfast, no pick up from the airport ( they say they do, but I tried to call, message, email them regarding a pick up and nobody answerd), so customer support 0. And last but not least, which was the biggest downgrade was the fact that they cancelled our booking the day of arrival because of an invalid card, even though in the booking was mentioned that we need to pay at the property and not in advance and also out card was verified in advance so there is no way that our card was invalid. We tried again to call, message, email the property after they cancelled our booking to sort it out, but again no answer, so still went there. Overall the only good thing about this hotel is the location.

卡羅琳是前台經理，我對她向我們整個團隊展示的客戶服務讚不絕口。 我們需要在很晚的時候換一些錢，她晚上已經下班了，但仍然願意從家裡回來為我們換錢。 一家很棒的酒店——值得入住

房間裡的氣味很濃。我住的是沒有窗戶的單人房。廁所裡一直有股臭味，可能是下水道的味道。由於這是我旅行第一天住的飯店，所以我以為河內的飯店會是這樣，但事實並非如此。沒有窗戶，所以不通風。我還要求做spa，但60分鐘50萬盾很貴。我建議在城裡做按摩。只要花30萬多一點，就可以享受90分鐘的精油按摩。位置很棒。門童和接待員也很友善。然而，這不是我強烈推薦的飯店。我覺得多花1000日元就能住到更好的地方了。