we(myself and my friend)have stayed 2 days in that hotel. Morning we went out for Halong bay trip. When we returned, my room was not cleaned and no towels & others weren't replaced. When we asked the reception, they claimed that we kept "don't disturb" tag on outside of the door. First of all those tags were not provided for us, then how we can keep that outside. To settle that issue we have asked to clean, they claimed that the cleaner already left, just provided the soap, towels & etc.. only.
Morning breakfast also not so good, menu also limited.
But, location wise the hotel is located in good place. All the places(Night market, beer street) are in walkable distance.