石窟灣海灘度假村(Grotto Bay Beach Resort)

The location is amazing close to the airport. The caves were magical. To be able to have a massage in the cave was a once in a lifetime expierence. The rooms look dated. The hotel service staff member were gard to find around the pool. The hot tub wasn't really hot. The gym machine thatbis closed to the stairs Tony Little machine should be thrown away I literally almost broke my back. They need a rowing machine

Das Hotel hat eine fantastische Anlage, man kann sich kaum was besseres vorstellen. Bietet auch sehr viele Aktivitäten an. Ein absolutes Paradies! Das Zimmer war wirklich groß aber sehr ungemütlich, weil der Boden komplett mit einer komischen Plastikfolie bedeckt war und die Möbel/Dekoration teilweise etwas alt war. Das Zimmer braucht jedenfalls eine richtige Renovierung. Das Bad ist auch extrem alt. Die Türen schützen kaum gegen äußeren Geräusche, das kann schon ein Problem zum schlafen sein wenn man sensibel ist. In Bermuda alle Preise sind sehr hoch, aber das Zimmer per se ist der Preis nicht wert. Wir könnten uns nicht vorstellen dort lang zu bleiben. Aber die Anlage ist atemberaubend und kompensiert es.

Room service was poor....The restaurants and food was excelente 👌. They have a gym which is great would be nice to have more entertainment

The rooms were clean and great view. The people working there were very helpful. Water was lost for a day and Wi-Fi wasn’t that good very spotty.

Loved overlooking the Bay from the room. Main building is under construction for the next month, but was not really any inconvenience.

My room had large particles of soot & debris coming out of the HVAC vent onto the countertop. I notified housekeeping and was told they came to clean it out, but it did not make much difference. Throughout my stay, I continued to wipe the counter down 2 to 3 trimes a say.

Staff was awesome and accommodating. Loved the location as it was convenient to public transportation routes. Only reason did not give 5 stars was because only 1 restaurant and bar were open during our stay due to renovation so had limited choices. Once renovation is complete I would rate 5 stars. I would stay here again.

It was raining so we were not able to take advantage of all of the amenities but we enjoyed the ones we did do. Liked the location however they were doing construction so it was quite loud and the bathroom in the restaurant/ lobby/ bar area was closed so we had to go outside up a hill and upstairs which was not ideal just the cold rain.

Do not book this on ******* - it does not include all inclusive, we made that mistake and had to find out at a check in. Overall resort is very outdated, only one restaurant was open on the property. Gym not clean and not big, pool even though advertised as heated was not heated. No smart TVs in the rooms, and we also had issues with bathroom drainage. Customer service was not horrible, however was definitely no where near good. For example, called for room service and was told we would get a call back, however did not after 30 minutes and had to call again. No complementary water bottles even offered, most things had an extra charge associated with them. Would not recommended staying here even if you can get a good deal, stay somewhere else!