漢密爾頓探索飯店(Quest Hamilton Serviced Apartments)

Good location, spacious room

What a great stay! The reviews here made me nervous about my upcoming business trip to Hamilton. Our travel agents booked me into the Quest and I was pleasantly surprised! The front desk staff both days were lovely and so helpful. I parked across the road at Wilson Parking, easy as. The hotel entrance, first floor lobby and my room were great. Very clean and nicely fitted out. The kitchenette in my room (108) was well equipped, as was the bathroom - the washing machine was a bonus. My bed was comfortable and I also had a work desk, small table for eating and lounge chairs. The only downside was not being able to watch TV from bed as there's a small wing wall in the way. I love the long list of charge back restaurants nearby and used this facility for dinner and breakfast. I highly recommend this hotel.

Very OLD property with outdated weathered decor and soiled furnishings. Couch in my room had a huge stain on upholstery, bedroom curtains were badly stained (I thought it was shadow until looked closer), blanket was dirty, and apartment was generally dusty. kitchen was dirty on arrival so I cleaned it also. staff all very friendly; some quite attentive; others polite but ambivalent. internal phone never worked (2 week stay). wifi intermittently didn't work - but was rectified quickly once staff notified (this was a work related stay for me so internet/wifi was essential part of the booking). parking a tad inconvenient (stacker system) - just need to plan your time so car is available which I did and staff were accommodating of this simple things like no soap/shampoo holder in the shower ... (really!).. bottom line: just a really tired old property sold as a jewel in the city which I found misleading (booked through Qantas FF) ADVANTAGES: close to city, comfy bed ,own laundry facilities and rudimentary kitchen. quiet so even though in the city it wasn't noisy. not worth its 4 stars. expensive for the standard of property. 2/5 stars saved by the advantages making it 3/5 at best

We stayed at the Quest Hamilton in mid-February on the day we arrived in NZ and again in March on our last day (flying Auckland). Think it's our fifth visit. Apartments are always tidy, always quiet. Travel with an adult son so usually get a one bedroom w/extra bed in livingroom..also stayed in a two bedroom. Some restaurants and a mall nearby. Columbus Coffee next door. FYI the two bedroom apartment we were in was on the third floor, the elevator stops on the second floor and you must walk up a flight of stairs carrying your luggage. Just mentioning in case someone wants to book, but can't do stairs. Also, we've parked on the street before w/o an issue at a parking meter. There is a paid parking across the street.

There was a structural issue with the room which made the wind absolutely HOWL through the room to a volume that made it absolutely impossible to sleep. It was a bit of a windy night but not gale force or anything. We tried to call reception but the phone in the room did not work. We called the number on our cell phone and the answer phone sad reception was closed and to leave a message. We had no choice by to leave at 3am by Uber and stay in another place. We contacted the hotel and all they could say is that we didn't inform them. When clearly there was no way to. There was no one manning the reception either. We tried 3 methods to contact them! They were just wanting to blame us for everything even when I noted that the consumer guarantees act states that anything you pay for must be fit for purpose, the room was not fit to sleep in! They couldnt care less and kept trying to blame us for not contacting them at 3am, even though we told all the things we did to try to contact them. I don't know who owns this hotel or company, but having worked in management, I would be disgusted to see how this was handled by the staff. We gave them ample time and chance to put things right. They never returned our call as promised the following day either. Hotel room NOT FIT TO STAY IN and customer service an absolute disgrace. I hope that no tourist stays there as this would put them off NZ hospitality. The company should be ashamed!

The whole experience was terrible. I had called a couple of days prior to the check in date for ask about the breakfast deals. The lady on the phone didn't know about them and said someone who did know would call me back. Never got a phone call. When we go to the hotel, at about 4:30ish the doors were locked, and we had to call on the intercom. We waited for 5-10mins on the sidewalk for someone to answer. I tried calling the hotel twice with no answer, i called the hotels emergency line, no answer. Once someone finally picked up, you could hardly hear them through the intercom. They opened the doors once confirming who i was and everyone's details for the night with their room cards were sitting on the counter for anyone to see... This felt like a huge breach of my privacy. We found our way to the room. The hallways were very dark and the walls where all scrapped up. It looked terrible. The room was standard and okay, but the shower was unusable. the glass was covered in marks and the spray nozzle didn't work; it was just like a hose with no end on it. The bed was nicely made, but the bed itself was literally like sleeping on the floor, it was so hard. There was also such limited car parking. We had to park on the road. This entire experience was horrible and i will never book with Quest again.

Fabulous reception staff. So friendly and accommodating. Super Comfortable Bed . Great start to our holiday on a busy weekend.

Stayed 1 night before catching flight from Auckland next day. Room was large and comfortable. The aircon was essential in the afternoon when the sun was beating theough the window. Great in room facilities. Staff very friendly.

Had a room booked for Quest Hamilton for a wedding. Unfortunately I got Covid so we were unable to go. Sunny said thats outside his control and still charged my card after the fact. I asked for a refund and Sunny was very rude and said no he can not do that. So to this day they still have my money from my account and I was unable to go. Very poor service.