鳳凰飯店

I really enjoyed my stay at the Phoenix. Not only was the staff was very friendly and accommodating, but they spoke English. It's not too far of a walk to good food and they offered shuttles to the ski park, even after i missed the pick up time. My room was very clean. The ski locker was very convenient and nothing got stolen. The onsen was great and the restaurant had the best steak I've ever had in my life. Thank you Phoenix staff for the great stay. I would definitely stay there again.

這是一家非常棒的飯店。五金設施不錯（一切都維護良好，運作正常），但並非令人驚艷。真正讓它脫穎而出的是員工的服務水準和對細節的關注。我們的房間對於我們一家四口來說很小，但功能齊全。入住前，工作人員就提醒我報名滑雪學校和租用滑雪用具。他們幫我們提前預訂了所有餐廳。滑雪學校的接送服務每天都很準時。飯店每天提供前往城鎮和超市的免費接駁車，方便您購物。飯店包含的早餐每天都會安排現做（不是自助餐），味道好極了。他們幫我們安排了計程車接送，方便我們去更遠的地方享用晚餐。在 Mimi's 餐廳享用的晚餐品質很高（儘管價格不菲）。總而言之，這是一次美好的旅程，感謝鳳凰酒店完美無瑕的員工！

Spent one week in a hotel room at the Phoenix Hotel and it was fantastic. The staff were really knowledgeable and always helpful. It is not a big hotel but it is very well run and modern. We paid a bit extra for a shower in our ensuite which was good for my teenage daughter who did not want to use the hotel onsen. Breakfast is included in the price and it is large enough to keep you going all day. For dinner we ate at the hotel restaurant one evening and it is fantastic but really expensive. The hotel helped us book a range of local restaurants and provided transport to/from. There are some restaurants in walking distance but it is approx 15 mins walk to an area at the base of Hakuba with more restaurants. The location is really good and just around the corner from Rhythm Ski rentals which was really handy (and they pickup your ski gear from the hotel at the end of the rental period). There is a bus stop just next door that will take you to all the different ski areas, but sometimes the hotel also dropped us off if they had a van going in that direction. Would highly recommend the hotel but next time we go back we would stay in one of the self-catering chalets so we can have the choice of eating in or out.

2023年1月，我們入住了白馬村的鳳凰木屋（Phoenix Chalet），這間木屋擁有寬敞的客廳和廚房，非常適合我們一家四口（2位成人和2位青少年）居住。木屋的舒適之處在於一些小細節（例如有地暖的泥房，方便您存放滑雪板/雪地靴）、浴室也配備地暖、廚房設施齊全等等）。但最棒的是木屋提供的優質服務。飯店員工會為您安排所有餐飲預訂、週邊接送服務，非常樂於滿足您的所有需求，即使是臨時變更也無妨。透過WhatsApp與員工溝通非常便捷，無論我們聯繫到誰，他們都熱情友善、樂於助人，而且知識淵博。飯店內的餐廳Mimis（雖然價格不菲）也是我們旅行期間吃過的最好的餐廳之一。非常感謝管理層，他們經營著如此優秀的酒店，擁有如此優秀的員工！強烈推薦您下次來白馬時入住這裡。

年末年始に夫婦で利用させて頂きました。 まずこのご時世で、感染予防対策も徹底的にされていました。 お部屋も和洋室の広いお部屋で、清掃も行き届いており、布団もふかふかでリラックスできました。 また八方まですぐの立地でスノボをしましたが、ドライルームや洗濯機も完備されており、温泉もあり、とても快適に過ごせました！

今回はスキーに友人4人と４泊利用させていただきました。スキー室も有り､2ヘッドルーム｡広々したリビングルーム｡床暖房で暖かく白馬ライフが楽しめました。 朝とかはシャレーの朝食は気楽で、それもよかった。 大きな窓から見る雪や空は開放感です。 ドライバーさんの送迎は本当にありがたかったです。丁寧で親切な対応もうれしく、寒い中時間通りに来てくださり、全員女性の私達にはありがたかったです。 また、伺いたいです。