白馬西洋館-扇屋

白馬八方尾根から近く白馬岩岳からも車で5分ほどの場所にありスキーシーズンにはとてもいい場所にあると思います。 オフシーズンでの利用だったため、他の宿泊客はそれほど多くなく静かに過ごせました。 大浴場のシャワーの水圧が若干気になりましたが、それ以外は満足です◎ 特に朝食の蕎麦粉のガレットがとても美味しかったです‼︎

We had such a lovel stay here. We had a Japanese room for 3 persons - tatami mats and comfy, if a bit thin, futons. The room was very spacious with a little sitting area, and a bathroom area that was separated from the main area . Each of the toilet, sink and shower were separate rooms. Other than the spaciousness and the view, highlights were the onsen in the basement - glorious after a day of skiing - and the breakfast buffet, included in the price. The buffet was a mix of western and Japanese food. I should also mention the boot room, which was well organized and clean and bright. And we loved that you removed your boots in the hotel lobby and wore slippers in the entire hotel. Quick walk to Lawsons and to many hotels and shops. Also, very close to the bus stop for Hakuba 47 and just a little farther from the stop for Happo One (both buses are free and run regiularly to and from the hills). I would stay here again. Good value.

I had a traditional Japanese room. It was super comfortable - and the view from my window of Happo One was beautiful! It was convenient walk to restaurants and bars. The Happo One gondola was a bit of a hike - but definitely within easy walking distance is the Hakuba Happo bus station. Easy to get to other mountains via the shuttle.

We arrived to Hakuba Hotel at 3pm (the posted check-in time). However, there was no one at the front desk for 2 hours. We waited 30 minutes, then decided to leave our bags in the lobby to go out and grab some food and rent skis. When we finally got checked in, we brought our bags to our Japan style room in the hotel's annex building. It was nice at first to hear the annex was connected through an underground tunnel, however, the tunnel was filled with mold. You could see black mold in the ceiling tiles, a bucket was on the ground to catch a water leak, and the carpet tiles were all clearly pulling up due to moisture below. Our room itself seemed relatively clean, but our tatami mat bed rolls had stains all over them and our room included extra pillows, but no pillow cases. We ended up using t-shirts and towels to cover the pillows. The front desk told us that they don't provide room cleaning throughout our stay unless we request it, however, it's hard to request a room cleaning when there is never anyone at the front desk. The breakfast was not good, we found ourselves picking away at certain things that seemed good enough to eat. We were so uncomfortable in this hotel that we decided to leave early and move to a different accommodation for the last two nights. When I explained this to the front desk and requested a refund, they provided zero help. I truly do not understand how Hakuba Hotel has such good reviews, I would highly recommend not staying here.