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Ottaway Amusement Inc

希爾頓歡朋飯店-德比
4.1/598 評價

希爾頓歡朋飯店-德比

德比|距離Ottaway Amusement Inc3.65km
Your general manager tried his best to ruin our family reunion stay. We were paid and prechecked in for a 6 day stay in 106 many days ahead of time. We prebooked 106 due to health issues. Aaron Garrett, general manager, forced an employee to bump us and give our room with 2 Queen beds to a young couple and put the 3 of us in 211 with one bed and a fold up bed. It's as small as a Cubin jail cell! Add the fold up bed and we had to crawl over one bed to get out of the other! Of the 3 of us booked, one is an 80 year old lady with mobility issues and myself with mobility issues as well. I got in the shower and midway through my shower, no tub option, the glass from the enclosure fell in on me! I laid it on the floor next to the toilet. We met with general manager, Aaron Garrett, and he didn't act concerned but offered us 30K loyalty points that never happened. He kept telling us his people would find us another hotel. My wife and I believe there was a fair amount of age discrimination involved here. Due to one of your employees using their brain, we were able to get 106 the next day. I requested our room be serviced on our 3rd day there and came back that afternoon to find the room had not been touched! Off to the front desk I went and an employee came and serviced the room that is not her normal duties. We were told Arron told them not to service it but when he left for the day, our room was serviced anyway. What a way to run a name brand hotel! There's a lot more to the story but I'm not going into it here. We are the ones that directed 6 people to book rooms with you and this is the way we are treated? Did I mention mold in and on the shower/tub? There's a lot more to the story but I'm not going into it here. My wife contacted corporate and a case number has been issued with an ”extensive” investigation promised. After 4 nights, we all gave Aaron what he wanted and found another hotel that welcomed us. This report involves none of your employees as it all rides only on the General Manager. What about your 100% guarantee written on the front desk? We are waiting on a full report to come back to us. Aaron is a smooth talker but it didn't work on us.
Holiday Inn 威奇托東I - 35
4.2/5101 評價

Holiday Inn 威奇托東I - 35

威奇托|距離Ottaway Amusement Inc8.37km
2022年2月爲自己和兩個小孩預訂了2晚的房間。要求最高樓層的房間和額外的枕頭,作爲客人的喜好-沒有收到。因爲我知道我們會利用沙發牀,所以提前要求這些。沙發牀的底部伸出的木頭已經破了,牀墊也展開不起來。第一天-酒店泳池擁擠不堪,孩子們在泳池區域到處扔雜物,所以,你甚至不能在泳池房裏,不必看着你頭被周圍的事物飛來飛去。他們告訴前台,他們會跟進,並同意這不合適,30分鐘後,仍然發生。打電話到前台,被告知維修有很多房間要處理,所以可能要一段時間。詢問了更衣室,被告知沒有。在IHG應用程序上發送了關於更衣室的聯繫電子郵件,由於沒有浴室,至今仍未回覆。昨天退房。夜間2-狗停在我們旁邊的房間。給前台打了兩次電話,他們說每次都會派維修人員去查一下。還能聽到房間裏一個男人對狗叫叫着要閉嘴。試圖回去睡覺,11:45被狗叫醒了回來,男人又叫了。她給前台打電話詢問搬家情況,或者他們是否可以爲狗做些什麼,問狗是否被允許引起騷擾,沒有迴應,但是她說可以,他們可以搬我。因此,我和孩子們單獨旅行時,不得不收拾好所有的東西,半夜搬家,電話裏說房間在8樓。我說我認爲8樓沒有空房,她說“這周8樓有很多空房”,我入住的時候被告知,我更喜歡頂樓不能入住。有一個8歲的孩子在搬房間後無法入睡,到了第二間房間,電視遙控器壞了。退房日-被給予20美元的信用給附設的餐廳只在用餐。她告訴前台我們無法使用,我想這可以補償半夜搬房間的負擔。她說,好吧,我們到時候再拿回去。我問不讓動物活動室的客人和我們相比是否正常。她說不,我們通常只是移動抱怨的人。我因爲兩個晚上都睡不着而筋疲力盡。我和孩子們在兩張牀上都覺得癢,我無法在視覺上辨認出任何東西,我們的皮膚也並不敏感,但有時它足以把我吵醒。我不確定酒店到底發生了什麼,但是在多次電話和在前台當面表示失望之後,甚至在退房時,我被告知我被感動了,因爲我是抱怨的人。老實說,它只是爛了。

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Field Station Dinosaurs

希爾頓歡朋飯店-德比
4.1/598 評價

希爾頓歡朋飯店-德比

德比|距離Field Station Dinosaurs0.7km
Your general manager tried his best to ruin our family reunion stay. We were paid and prechecked in for a 6 day stay in 106 many days ahead of time. We prebooked 106 due to health issues. Aaron Garrett, general manager, forced an employee to bump us and give our room with 2 Queen beds to a young couple and put the 3 of us in 211 with one bed and a fold up bed. It's as small as a Cubin jail cell! Add the fold up bed and we had to crawl over one bed to get out of the other! Of the 3 of us booked, one is an 80 year old lady with mobility issues and myself with mobility issues as well. I got in the shower and midway through my shower, no tub option, the glass from the enclosure fell in on me! I laid it on the floor next to the toilet. We met with general manager, Aaron Garrett, and he didn't act concerned but offered us 30K loyalty points that never happened. He kept telling us his people would find us another hotel. My wife and I believe there was a fair amount of age discrimination involved here. Due to one of your employees using their brain, we were able to get 106 the next day. I requested our room be serviced on our 3rd day there and came back that afternoon to find the room had not been touched! Off to the front desk I went and an employee came and serviced the room that is not her normal duties. We were told Arron told them not to service it but when he left for the day, our room was serviced anyway. What a way to run a name brand hotel! There's a lot more to the story but I'm not going into it here. We are the ones that directed 6 people to book rooms with you and this is the way we are treated? Did I mention mold in and on the shower/tub? There's a lot more to the story but I'm not going into it here. My wife contacted corporate and a case number has been issued with an ”extensive” investigation promised. After 4 nights, we all gave Aaron what he wanted and found another hotel that welcomed us. This report involves none of your employees as it all rides only on the General Manager. What about your 100% guarantee written on the front desk? We are waiting on a full report to come back to us. Aaron is a smooth talker but it didn't work on us.

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ALDI

希爾頓歡朋飯店-德比
4.1/598 評價

希爾頓歡朋飯店-德比

德比|距離ALDI0.99km
Your general manager tried his best to ruin our family reunion stay. We were paid and prechecked in for a 6 day stay in 106 many days ahead of time. We prebooked 106 due to health issues. Aaron Garrett, general manager, forced an employee to bump us and give our room with 2 Queen beds to a young couple and put the 3 of us in 211 with one bed and a fold up bed. It's as small as a Cubin jail cell! Add the fold up bed and we had to crawl over one bed to get out of the other! Of the 3 of us booked, one is an 80 year old lady with mobility issues and myself with mobility issues as well. I got in the shower and midway through my shower, no tub option, the glass from the enclosure fell in on me! I laid it on the floor next to the toilet. We met with general manager, Aaron Garrett, and he didn't act concerned but offered us 30K loyalty points that never happened. He kept telling us his people would find us another hotel. My wife and I believe there was a fair amount of age discrimination involved here. Due to one of your employees using their brain, we were able to get 106 the next day. I requested our room be serviced on our 3rd day there and came back that afternoon to find the room had not been touched! Off to the front desk I went and an employee came and serviced the room that is not her normal duties. We were told Arron told them not to service it but when he left for the day, our room was serviced anyway. What a way to run a name brand hotel! There's a lot more to the story but I'm not going into it here. We are the ones that directed 6 people to book rooms with you and this is the way we are treated? Did I mention mold in and on the shower/tub? There's a lot more to the story but I'm not going into it here. My wife contacted corporate and a case number has been issued with an ”extensive” investigation promised. After 4 nights, we all gave Aaron what he wanted and found another hotel that welcomed us. This report involves none of your employees as it all rides only on the General Manager. What about your 100% guarantee written on the front desk? We are waiting on a full report to come back to us. Aaron is a smooth talker but it didn't work on us.

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