凱藝飯店(Quality Inn)

It was very clean the service was excellent very nice I loved that I had an indoor pool I didn't get up in enough time to eat for breakfast but my boyfriend did and he liked it

Wonderful staff! Loved the pool!

STAY AWAY FROM THIS PLACE. Our first room had multiple cockroaches crawling away from the front door when we opened it. Went to tell the front desk, the assistant GM was very unconcerned. We had to ask for another room. The second room was worse. There was no water in the toilet, it couldn't even flush. Mold on the back of the door and inside the plastic pocket that holds promotion information on it. There were multiple large dark stains on the carpet in the room, and more bugs in the bathroom. What was worst of all was the customer service the assistant GM had during it all. When we brought our stuff back downstairs, I had to wait at the front desk for 4 minutes within 2 feet of the guy while he ignored me and decided to look busy doing something. Finally had him acknowledge me and then tell me he couldn't cancel. Then it was that he could only cancel the second night but had to pay for one of the nights. Absolutely not. We had to fight to get him to cancel it and not once during this ordeal did he at all apologize for any inconvenience or acknowledge any of the issues we had in those rooms. We're currently working to get our money back. The only positive we had from here was being taken care of by Paul (not the AGM, but was the other staff when we checked in), he was great and so friendly. We appreciated Paul a lot.

Definitely needs to be updated. Water came out like orange and I was told it was because the rooms hadn’t been used in a while…but if this is a typical issue, they should run the water before people come in. Some of the Pillowcases also looked dirty. Wasn’t expecting the Ritz but also expected better.

The property has some age but kept up very well. Clean and crisp. Definitely stay again

There was roaches for starters then the TV didn't want to work breakfast is from 6am -9am but at 7 food was all gone

Bugs and dirty rooms. Not like we got a dirty room. We’re on the 4th room and said screw it, we need some sleep.

The room was clean and comfortable. The upgrades were nice my bed was a little squeaky my wife’s were very quiet. The hotel was very quiet all most all of the time. The TV service could have been better. I couldn’t find a lot of my favorite show I usually watch when we are at your Hotel. The breakfast bar is just so so. If you didn’t get down right at 6:00 your choices were limited. Overall it was a very nice stay. The guy that checked us in was very nice and helpful. Very close to the Gulf State Park. Spent a lot of time there. We would stay there again.

The motel was in a great location. Walkable to the beach and great path nearby. Employees were very nice and helpful. I liked the microwave and the refridgerator. TV was a nice size. Bed was comfortable. Breakfast was nice. The negatives are: It is an old motel. Very dated. All the flooring in our room needed replacing. The toliet constantly ran and at one point wouldn't flush anything down. I asked the front desk for a plunger, which was finally found and brought to our room. My husband unclogged the toliet. I had to request towel replacement and trash removal (which was efficiently done). For the price, it was adequate. You get what you pay for.