危地馬拉市Plaza Aguilar Batres附近住宿

2022年11月底住在這裏,酒店地理位置非常方便,離GUA機場很近。如果你旅行輕,可以從機場(步行約10分鐘)步行到它,但他們確實提供免費往返機場的班車服務。它位於一個“門禁社區”,酒店本身有足夠的鎖/安全,所以我肯定感到安心,知道我的物品是安全的。工作人員非常友善,樂於助人,知識淵博。我住的房間小一點,但不適合我的需求。(隨機筆記,但我喜歡一個好的淋浴,我實際上對淋浴的水壓真的很驚喜。)他們還提供免費早餐,相當美味,並增加了很棒的額外食物。總而言之,這個地方的評價很高,理由很好。它超出了我的期望,我絕對推薦住在那裏。

服務很糟糕，他們沒有照顧我的家人，甚至在付錢的時候早餐也沒有過去，他們就離開了，沒有說什麼，就像第一次吃的一樣。 6月26日這一天參加的服務不錯也許是工作人員的原因

總體來說非常愉快的體驗。我需要幫助來安排很多細節,工作人員非常樂於助人!房間很特別,雖然只有洗髮水和洗護液,沒有護髮素,但淋浴很熱,枕頭很軟!我覺得非常舒適和安全,肯定會再次入住這裏。

我的房間有3張雙人牀,有沙發和巨大的電視。景色直入街對面的萬怡酒店。然而,很舒服。步行距離內有數十家餐館。奧克蘭商場和美元城距離酒店約15分鐘步行路程。

這是我第三次在這家酒店說,酒店非常安全。員工非常有禮貌,他們英語講得很好,他們幫助你走出困境,在前廳的雅克林和埃德溫先生有一個特殊的坦克。房間非常似是而非的乾淨,牀非常整潔,從陽台可以看到最好的城市景觀。早餐對拉丁美洲人來說很好,我來自亞洲,但他們做的很好,西班牙奧梅萊,所以沒什麼好抱怨的, 我會推薦這家酒店,價格合理,房間寬敞,舒適的沙發和牀很好,風景很好,步行就能到達一切,酒店20米,周圍有一家漢堡王Just Opp,像德爾吉戈,20米左邊, PF Chang 等。

優點：位置安全，去機場方便，晚餐美味，服務專業，房間舒適。 亮點：早餐極為豐富和高質量，堪比最為奢華等級的酒店。 缺點：浴缸很淺不舒適 總體：極為滿意，還會再來

This hotel was the perfect place for my overnight stay in Guatemala City before flying out. The room was cozy and the perfect size for me as a solo traveler. The hotel restaurant being on the same floor was also very convenient for me. I would especially like to credit the front desk receptionist, Adriana, for her excellent customer service and graciousness. She was able to help me with whatever I needed and was so kind. As someone who highly values customer service, I recommend this hotel!

My husband travels all over the world and always stays at Marriott Hotels. We have travel together as well and we always stay at Marriott's. We recently travelled to Guatemala from February 28 thru March 4 we stayed at the Marriott in Cayala since I've always wanted to stay there for the shopping etc. The hotel was nice the food for breakfast good. The room smaller and a bit awkward but nonetheless for the time we were in the room it was okay. We were on the Fuego Torre parked in S2. Every single time we were going in and out of the hotel parking lot it was terrible! Evidently according to Hotel personnel Cayala was updating the system for parking and that was their excuse which we understood it was out of their ability to fix BUT!!! We told them at the front desk several times that they should probably keep someone at the gates so we wouldn't waste time waiting on them to answer the phone so that they could send someone.. half of the time NO ONE answered phone! We had so little time in Guatemala and we wasted close to five hours altogether every single time at the gates. Also on Friday night there was a concert near Cayala and the traffic was HORRENDOUS! But the Hotel could have had someone directing traffic to their entrance or something. We waited in line to try to get into Cayala close to 40 minutes Our TV stopped working Friday night.. we called the front desk they sent someone he couldn't do anything (though he tried) so he said he would let the front desk know so they could replace it. We left the hotel around 10 in the morning on Saturday.. didn't get back until 10:30 at night the TV was not fixed .. we waited till the next day Sunday they offered us the room next door and the TV didn't work in that room either!! Anyways even if front desk apologized we felt as if NOTHING was done at all to make our stay enjoyable. Too bad because the surrounding Cayala area is beautiful. I'd advised to anyone to NOT stay at Marriott in Cayala at all NOT WORTH IT!

一直是忠實的客戶,過去25年平均每年住這家酒店兩次。是的,包括酒店成爲希爾頓之前的時期。上次入住時,前台有問題,但現在更糟了。原來是“升級”到小套房,有些不想的,因爲升級的房間大部分面向大聲高速公路,解釋說不管升級都更喜歡花園面向房間,但是他們不能容納我,因爲他們沒有這些房間的可用性。所以,我接受了升級,但由於房間還沒有準備好,我離開了告訴前台,那天晚上晚些時候我會回來。晚上9點多回來發現確實我的房間正對着高速公路,但後來驚喜...房間沒有窗戶!哦對,窗戶應該是玻璃的,但是是磨砂還是白色的。不用說,看不到外面,感覺像洞穴一樣!嗯,已經晚了所以決定早上睡覺處理,早上來了,去前台告訴他們我有多不開心,房間不能接受,想離開,因爲他們無法滿足我的要求。嗯,令我驚訝的是,他們會向我收取提前退房的罰款。我解釋說這不是我的錯,他們應該與經理檢查。然後他們提供了旁邊的房間我拒絕的電梯。解釋如果他們沒有空房沒關係,我就走。沒問題,那些事情發生了,我還會再來的。我回到房間收集行李回來前台檢查出去了,是的,經理對我的請求說不,不收取罰款,所以我不得不支付25美元外加稅。酒店多麼愚蠢的舉動,25年後,他們損失了25美元的客戶。驚人的!當然,我永遠不會再住在酒店,我會盡我所能告訴每個人我的故事。