The service is good overall, nothing to complaint about. Second time staying at this hotel and for sure will come back again. Thanks
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Aloys
2023 年 7 月 24 日
The service was non existent!! I paid for 3 of us in the same room but only got towels, water and coffee for 2 people! I asked for the extra towels, water and coffee but received none.
The coffee maker did not work so in the end we did not need the extra cups or coffee.
I expected more for the price and for a hotel that is supposed to be superior!!
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Marcel
2023 年 12 月 4 日
Muy buena ubicación y limpieza, pero tuvimos la mala experiencia de insuficiencia de parqueo para huéspedes por eventos que se encontraban realizando en las instalaciones del hotel
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Gil
2023 年 6 月 23 日
I appreciate the excellent service provided by Graciela. She was very helpful and made sure my room was ready before check-in time which I deeply appreciated...
Thanks Graciela...!!!
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Peter
2023 年 3 月 3 日
We stayed in Guatemala City for an afternoon before early flight out after a week long trip to Antigua and Lake Atitlan. Whereas we stayed in locally-owned places there, we stayed in the Westin for convenience sake. It was well worth the stop. We ubered to 2 nice spots and then returned to the Westin's delightful hot tub afterwards. Beds and bathroom were top class.
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Lauren
2023 年 6 月 28 日
The staff were the best part of the stay -from the front desk, to the restaurant, to the housekeepers, to the business center- every staff member we encountered was friendly and genuine. Thank you!
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David
2023 年 11 月 18 日
Uno de los mejores hoteles de Guatemala. Muy buen servicio. Habitaciones muy comodas y amplias.
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Gemma
2023 年 7 月 23 日
Beautiful hotel. Great amenities! From the restaurant, the pool, the business center and the gym everything was very clean and service was great.
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Javier
2023 年 1 月 12 日
Hotel is to old, front desk people do not welcome you, they charged to my Debit card $54.00 never got my money back. I liked the pool , Hotel is close to the airport .. Last time I use Expedía and the Hotel…..