危地馬拉市Básculas Azmitia附近住宿

我打電話給這個地方,以確保我的家人能夠無問題入住。作爲鑽石會員,我從來沒有這樣的問題。我預訂了預訂,並添加了將要入住的人。我不認爲我需要把房間的人數放在房間裏,因爲我購買了需要容納3名客人的房間類型。第二天早上,我的岳母和法律兄弟從機場接我的女兒,所以我有了我的法律檢查。當他們到達那裏辦理入住時,前台想收取我們每人35的費用。我特意支付了15k積分,容納4人,只有3名客人。預訂上是2還是3分都一樣,沒關係。但在那裏他們想收取每人35。然後作爲鑽石,我們通常得到像早餐一樣的東西。嗯,前台確保他們告訴我76歲的法律母親,不允許他們吃早餐。我對他們如何對待他們感到非常不安。我不在乎我們是否購買了早餐,他們立即對他們說,沒有早餐給你們所有人,似乎他們被允許用餐。永遠不要再使用這個地方。

我們喜歡危地馬拉城巴塞洛酒店。我們大約晚上7點到達機場,穿梭司機已經在到達地區等我們,酒店有乾淨整潔的麪包車,距離機場只有5分鐘路程。快速入住,酒店又大又幹淨,我們的房間在8樓,有兩個陽台。我們有一個特大牀,他們爲我們提供了2瓶裝水和一盤水果。他們有一個游泳池,但我們沒有足夠的時間享受它。早餐非常好,他們每天早餐有不同的危地馬拉食物選擇,如法吉塔、大蕉、豆類。他們也有通常的雞蛋、麪包、奶酪、酸奶、冷切和許多新鮮水果。服務器非常友善。我們還在酒店內的餐廳用餐,京都爲日本料理和街頭爲美國食品。我們每天都在前台兌換貨幣,因爲我們不知道每次旅行會花多少錢。我們把巴塞洛做了我們的基地酒店,每天都去旅遊。我們做了霍比特南戈、安提瓜、奇奇卡斯特南戈、危地馬拉城市之旅和聖胡安拉拉古納湖阿提特蘭湖,我們都通過維託預訂了這裏,幸運的是大多數旅遊只有我們兩個人。酒店出來一個街區就有超市Paiz,我們買飲料和小吃的地方,面積很安全,酒店大堂和大門都有24/7衛兵。我們還預訂了回機場的班車,我們的航班是早上6點,我們凌晨4點乘坐了第一趟班車,有足夠的時間去機場,安全和移民。謝謝你巴塞洛的美好住宿,我們希望很快回來!

我的房間有3張雙人牀,有沙發和巨大的電視。景色直入街對面的萬怡酒店。然而,很舒服。步行距離內有數十家餐館。奧克蘭商場和美元城距離酒店約15分鐘步行路程。

多麼令人難以置信的酒店住宿。老實說,發現這個萬怡酒店是一家很棒的酒店,強烈建議在城市時住在這裏。房間很棒,很舒服。牀和枕頭都很完美,所有的設施都使住宿很棒。酒店的餐廳真的很好,你不會失望的。

總體來說非常愉快的體驗。我需要幫助來安排很多細節,工作人員非常樂於助人!房間很特別,雖然只有洗髮水和洗護液,沒有護髮素,但淋浴很熱,枕頭很軟!我覺得非常舒適和安全,肯定會再次入住這裏。

服務很糟糕，他們沒有照顧我的家人，甚至在付錢的時候早餐也沒有過去，他們就離開了，沒有說什麼，就像第一次吃的一樣。 6月26日這一天參加的服務不錯也許是工作人員的原因

I arrived on September 17th 1:12 pm to check in to this hotel. The receptionist guy said check in was not until 3:00pm. I could have sworn I saw something on the hotels.com website that said there was a 2 hour early check in option. Pretty sure I chose it. Not sure how it didn't register. So I decided to check out the restaurant. I sat down and was greeted but a waiter. He said, we have great buffet with bla bla bla bla” I can't remember but he was REALLY trying to sell it. So I took a look at the buffet. It looked alright. There was no price visible anywhere so I didn't know how much it was. I asked the waiter and he told me to wait. He went to some room to get a scratch piece of paper. He wrote the price on the paper. It was kinda vague and his hand writing was strange. I had to ask him 3 times to clarify the price. He finally said “$34 for the lunch buffet”..... I immediately grabbed my bags and walked out. I've been all over the world and can't remember paying anywhere near that much for a lunch buffet. Not even in Europe. Around 3:00pm I was given my room key and room number. Took the elevator to room 802. It was a pretty nice room overall. The refrigerator didn't work though. Later on that night I asked some receptionist guy if I could get my refrigerator replaced. He said he would make a note of it and first thing in the morning it would be replaced. It wasn't. Around noon time the next day I went down the reception and asked a lady if she had any notes about someone needing a refrigerator replaced. Instead of answering my question she asked what my room number was. I again asked her if the receptionist guy from last night passed on the information. She again wouldn't answer and kept asking for my room number. This went on about 3 minutes or so. She then asked my name. I told her. She used this to find my room number. Still no answers about why I still had no replacement refrigerator and if any info was passed on from last night. She said I would get a replacement refrigerator soon. I didn't. Around 4:00pm I heard some cleaning ladies in the hall. I told her my refrigerator didn't work and asked them if I could get one from a near by room. She said, “OK sure”. She even carried it to my room as I grabbed the broke one and placed it in the hall. So in short... The receptionists suck at this hotel. Bathroom: Its pretty nice. The ventilation fan didn't work though. Gym: It's pretty darn good. Only thing missing was a flat bench press. There is a 45lbs bar laying on the floor though. So I am guessing this gym did have one at some point in time. The gym closes at 9:00pm. Which is still better than the Grand Tikal Futura which closes at 7:30pm. WiFi: It was good overall. It has that quirky log in system though. So after a minute of so of no activity on your smart phone it will disconnect. And you have the repeat the process over again. Breakfast: Overall it's pretty good. No buffet. Just

早餐還行，但這麼大的酒店不提供筷子和麵條。餐點很美洲口味，喜歡吃肉的挺好。地址很好，衛生乾淨，安全，酒店對麪還有一個大型商場，酒店提供超長時間點餐

My husband travels all over the world and always stays at Marriott Hotels. We have travel together as well and we always stay at Marriott's. We recently travelled to Guatemala from February 28 thru March 4 we stayed at the Marriott in Cayala since I've always wanted to stay there for the shopping etc. The hotel was nice the food for breakfast good. The room smaller and a bit awkward but nonetheless for the time we were in the room it was okay. We were on the Fuego Torre parked in S2. Every single time we were going in and out of the hotel parking lot it was terrible! Evidently according to Hotel personnel Cayala was updating the system for parking and that was their excuse which we understood it was out of their ability to fix BUT!!! We told them at the front desk several times that they should probably keep someone at the gates so we wouldn't waste time waiting on them to answer the phone so that they could send someone.. half of the time NO ONE answered phone! We had so little time in Guatemala and we wasted close to five hours altogether every single time at the gates. Also on Friday night there was a concert near Cayala and the traffic was HORRENDOUS! But the Hotel could have had someone directing traffic to their entrance or something. We waited in line to try to get into Cayala close to 40 minutes Our TV stopped working Friday night.. we called the front desk they sent someone he couldn't do anything (though he tried) so he said he would let the front desk know so they could replace it. We left the hotel around 10 in the morning on Saturday.. didn't get back until 10:30 at night the TV was not fixed .. we waited till the next day Sunday they offered us the room next door and the TV didn't work in that room either!! Anyways even if front desk apologized we felt as if NOTHING was done at all to make our stay enjoyable. Too bad because the surrounding Cayala area is beautiful. I'd advised to anyone to NOT stay at Marriott in Cayala at all NOT WORTH IT!

一直是忠實的客戶,過去25年平均每年住這家酒店兩次。是的,包括酒店成爲希爾頓之前的時期。上次入住時,前台有問題,但現在更糟了。原來是“升級”到小套房,有些不想的,因爲升級的房間大部分面向大聲高速公路,解釋說不管升級都更喜歡花園面向房間,但是他們不能容納我,因爲他們沒有這些房間的可用性。所以,我接受了升級,但由於房間還沒有準備好,我離開了告訴前台,那天晚上晚些時候我會回來。晚上9點多回來發現確實我的房間正對着高速公路,但後來驚喜...房間沒有窗戶!哦對,窗戶應該是玻璃的,但是是磨砂還是白色的。不用說,看不到外面,感覺像洞穴一樣!嗯,已經晚了所以決定早上睡覺處理,早上來了,去前台告訴他們我有多不開心,房間不能接受,想離開,因爲他們無法滿足我的要求。嗯,令我驚訝的是,他們會向我收取提前退房的罰款。我解釋說這不是我的錯,他們應該與經理檢查。然後他們提供了旁邊的房間我拒絕的電梯。解釋如果他們沒有空房沒關係,我就走。沒問題,那些事情發生了,我還會再來的。我回到房間收集行李回來前台檢查出去了,是的,經理對我的請求說不,不收取罰款,所以我不得不支付25美元外加稅。酒店多麼愚蠢的舉動,25年後,他們損失了25美元的客戶。驚人的!當然,我永遠不會再住在酒店,我會盡我所能告訴每個人我的故事。