城市套房2公寓飯店(CitySuites 2 Aparthotel)

Second time staying but this time at Citysuites 2. Absolutely in love with the heated pool and steam room. Also tried out the fully-equipped and well-spaced gym. Reception always friendly and helpful. Room fresh and clean. Lovely selection at brekkie. Highly recommend the Eggs Royale. Will defo stay there again next time we’re back.

We travelled with teenage son for this UK trip so we preferred 2 Bedroom apartments, our preference is service apartment. This is a good price for this location, this comfort. We booked for 3 nights stay unfortunately they dont provide housekeeping daily, [ no towel change / no dish washing/ etc ] however you may request for housekeeping daily @£45/day!. The rooms are not big though but comfortable enough for 3 adults. 2 Bedrooms 2 bathrooms 2 queen bed , washer , fridge, kitchen, nespresso machine etc .The location is good 5 mins - 10 mins to food, malls etc. They offer special price for car park opposite Qpark at £18/day. That's good for us cheaper than London which cost us £50/day. Cons: The apartment living room lights are too dim, has widnow but locked and feel stuffy. Pros: we prefer service apartments for long trip with family.

It was great, nothing to complain about.

We loved our stay at the City Suites Two, the reception staff was great, our apartment was clean, well-equipped and pleasant and we would definitely recommend this place. However, we had a dreadful experience for breakfast and when leaving the property. Breakfast: we were left waiting by the ebtrance with dew other couples for over 20 minutes. Staff were passing in front of us, without even acknowledging us. This was despite a number of tables being available and in all honesty, I've never experienced anything similar. When I eventually asked if this was normal, a very rude waiter didn’t even apologise. The breakfast was ok: I ordered a full English vegan breakfast which came with with sausages made with potatoes and peas. This again was disappointing as nowadays you would expect protein based sausages rather than a carbs based ones! The other issue we had was with the parking. We paid at the reception for the overnight parking and we were told that someone would've been at the barrier to let us go out. The car park is conveniently located just outside the premises but when we arrived at the barrier, therevwss nobody waiting for us. As we had no reception in the car park, my husband had to go outside to ring the reception. It took 3 attempts for someone to answer and then eventually for someone to come to let us out. The guy that came out again didn’t even acknowledged the fact that at this point we have been waiting for over 20 minutes. No apologies were given too.

Apartment was beautiful couldn’t fault it, breakfast was included however we were not aware this had to be booked with the restaurant and the only available times when we checked in were 7am and 7.30am, not ideal for a Sunday morning!