Our stay at the Detroit Marriott at the Renaissance Center was deeply disappointing, particularly due to the staff's handling of our UPS packages. We had four critical packages delivered for an event, all signed for by the hotel. Upon arrival, requesting our packages seemed to inconvenience the staff, who took an agonizing 45 minutes to retrieve them. Worse, only three of the four packages were returned to us.
The missing fourth package was a significant issue, yet the staff's response was shockingly apathetic. They claimed ignorance about its whereabouts and expressed that they didn't have time to search for it. This lack of professionalism and disregard for guest needs is unacceptable, especially when time-sensitive events are involved.
We had to proceed to our event without essential materials, causing unnecessary stress and complications. The next day, our departure was overshadowed by the same unhelpful attitude; the staff still couldn't locate our package.
This experience has seriously tainted our view of the Detroit Marriott at the Renaissance Center. The inefficiency and lack of concern for guest property and needs are not what we expected from a Marriott establishment. I am hesitant to recommend this hotel based on this experience.
翻譯