里士滿黑獅飯店(Black Lion Hotel Richmond North Yorkshire)

Stopped here for a night with a group of ten friends, after a day mountain biking in the area. Tracy had been very helpful prior to arrival arranging suitable rooms for us to share, and on the day Courtney was a star getting all of us checked in and taking split payments - a task I can only liken to herding cats - and it was all done with good humour. The welcome and hospitality was first class - we sat and drank in the bar for a while after our arrival and Tracy and the girls joined in with our banter, which made for an enjoyable start to a night out in Richmond. Rooms are to the standard you'd probably expect of an old pub/hotel "with character" - i.e. you wouldn't come here expecting designer bathroom suites, modern double glazing, lifts and all that. Think stairs, winding corridors, creaky floors and woodwork/windows that have been part of the building for some time. Room had TV, lots of tea/coffee, biscuits, nice comfy bed etc. All clean. The ensuite to my room was maybe a little tired and ready for a refresh, but it was all functional, warm and suited my needs for an overnight stay. Good choice of breakfast; a selection of cooked options ordered & brought to table, as well as various self-serve cereals, bread/toaster, juices, coffee, tea etc. Most of our group took the full English, one or two comments about the bacon being a bit fatty but on the whole well enjoyed and served with the same smile and friendliness as experienced the night before. Car park at the rear, although small (maybe around 7-8 cars) and does get full.

Rachel and Tracy what can I say!!!! You both went over and above to make our stay at the black lion Richmond. Home from home and more we will definitely be back. Many thanks for all you did for us in very difficult circumstances to meet people who go over and above with such kindness. THANKS

Went for Sunday lunch, booked table, waited 15 mins and hadn't taken order, went to get our own drinks and another 15 mins eventually took order waited and waited and still no food, nothing wrong with the waitresses and they tried their best, it's down to greed from owners, not a paying customers prob their short staffed will never go back

Easter night away for birthday. Waited in bar for key and told room not ready - 10 minutes later asked for key from different staff and given ? Room dated and tired. Visible dust in all wood surfaces so staff asked to clean. Bed sloped to one side, wardrobe is an old dirty cupboard with one coat hanger, and toilet cistern filled with water all night. Rubbish nights sleep , followed by an average greasy breakfast with football blaring on telly that none was watching! Avoid spending your hard earned cash here

My pregnant wife and I stopped for food here spontaneously, it was very busy for a Tuesday and it was potentially understaffed. With that in mind the service was exceptional and the fort was held by a lady in her 40s (whitish hair) She made amends for my wife, dealt with a complaint very professionally when a customer was being rude to her, did not stop for a second in the few hours we were there but gave the job she was doing her 100%. The food was great and a good price too. I recommend this place for a calm, relaxing atmosphere especially for couples.

Characterful building, decor and rooms. Clean and comfortable. The breakfast is below par for the price, because of this we chose not to dine there on either of the evenings. The staff are friendly, however, the waiting on staff are perhaps more focussed on their own priorities.

We parked in the car park at the back which is very tight and our car was scrapped due to someone parking where they shouldn't and making it difficult for others to get out, need to have yellow no parking zones painted on. The room was nice though a little tired and paint was peeling on the walls, comfy bed and clean but very warm. Breakfast looked great and we ate it as we were hungry but it was cold the plates were warm but food stone cold on both mornings, unsure how you can do that but they did, hotel itself is a lovely old building and the bar area is busy and really nice, but if we go to Richmond again wont be staying here

We held our 40th wedding anniversary dinner here, Tracy and her team could not have been more helpful. They made sure that everything was exactly as we had requested. The food was plentiful and tasted great. Their hospitality is beyond reproach. Well done to you all and thank you.

Diabolical service. I can honestly say it was the worst customer experience I have ever experienced. The manageress so defensive about her own inability to look after her customers. Very, very slow servce, cold food, orders not put through the system, no recognition that there was a problem. Spoilt our trip to Richmond from Brighton. I have stayed in the hotel on previous visits but never again. A truly awful experience. Training required.