This is the worst experience I have ever had with a hotel. I have booked a double room for a night. When we got the room, we found the room is literally ON THE ROAD. You can see cars and pedestrians passing by in front of you (less than 2 meters). When we talked to the front desk about changing the room, there is no room left. The front desk is saying like YOU BOOKED THE CHEAPEST ROOM and it is what it is. I don’t even know this is the cheapest fare cuz when I book on their website, there are only 2 rooms left. They didn’t put any pictures and descriptions of locating ON THE ROAD (not even near the road or facing the road). And when we asked for refund and wanted to change a hotel, they refused and said they don’t have responsibility to put the pictures and descriptions like that on the website. I booked the room so I need to accept what it is, there would no refund, no other rooms to upgrade, and no solutions. The manager forced us to stay here in an unfair way and showed their disrespect & arrogance. If I know it was a room on the road, I would never book it. This hotel ruined my experience and trip in Swiss. They are so terrible.
翻譯