薩里飯店(The Surrey Hotel)

Excellent Stay 👍

Awesome room! Close to public transport, great carpark

The 1st lady on the night was ok but seemed a bit angry was not very hospitable and lacked a little in hospitality. The morning younger lady was very nice hospitality excellent and showed up the lady last nite as she made you feel important and welcome so 10/10 for her she made my day. The beds were ok the mattress was lumpy an poked you when you lay on it and was very uncomfortable and hard . Needs to be replaced and there was no utensils like a teaspoon or knife and fork or spoon nowhere to heat anything or cook anything just a jug and coffee cups and glasses was all it provided. Found a syringe 💉 on the outside of my window so they should have checked the windows from the last person's stay an they should have removed it.The room was lovely just a few things like could hear snoring in the next room an kids bouncing a ball on the ground that was either upstairs or next door.

I hate to claim noisy as an issue... I stayed during World Cup and what do you expect from drunken Football/Soccer fans? Kind of par for the course. Property is decently clean, not a 4 or 5 star resort by any means but not terrible. Found the housekeeping to be hit or miss - some days they show up, some days not. It appears that if the day ends before they get to my room, oh well, they skip. The guest laundry is only really for guests in the late night, the staff uses it during the day and it's not available, but there is a laundromat a block away which costs about the same, although it is a little sketchy. Also, a large sum of cash went missing from my room while I stayed there (no safe) and I honestly don't know if it is related to the hotel or not. I will not cast aspersions on anyone when I don't know what happened, other than $1000 USD went missing. If you carry valuable items, I would make other plans. They need to finish renovating; the fitness center is officially closed due to a flooding event, but I've seen no evidence of a renovation and have been using at least the weights for a number of days and nobody noticed. Decent enough place, just realize you are getting what you are paying for.

We decided to stay here for old time's sake as we stayed for 7 weeks 10 years ago while our new house was being finished. What a disappoin**ent! While the rooms have had a modest refresh, the service and quality has significantly dropped. The restaurant staff were cheerful but inattentive, left us sitting with a table of dirty dishes for over an hour and didn't check in for drink refills. They spent most of their time out on the deck together smoking. At 6pm we asked for coffee and were told they close the machine at 5pm. They offered no alternative and told us they were dead serious. My friend found brush bristles in her salad and they kindly provided a new salad which was appreciated.

Nice room for an overnight stay. We enjoyed a swim in the pool in the middle of winter it is covered and mildly heated around 21 degrees. Room was clean, beds comfy, shower good. All tidy. Heater a little noisy, but no biggy. We really enjoyed our stay, the front desk was friendly and helpful.

Very tired decor, room smelt terrible, dirty carpet, window didn’t shut properly, bathroom was very old with broken parts. The room we were in was in need of a serious upgrade. Apparently other parts of the hotel have already been renovated. Location was excellent for us & staff friendly, although restaurant/bar shut pretty early.

Expecting a modern furnished two bedroom apar**ent, it wasn’t. Stains on sofa. Bathroom smelt like men’s urinal that hasn’t been cleaned properly. Smell drifts into the lounge and one of the bedrooms. No hand wash or extra toilet paper in bathroom. Had booked for two nights but left after the first night because of the smell and itchiness from the carpet. I wouldn’t call this place a Hotel it was more of an Motel or Inn. I wasn’t happy that I had to spend extra money to book at another accommodation.

A great, characterful place to stay. The room was clean and well stocked. Some of the light fittings were a little faulty and also the towel rack didnt work. Excellent pool, bar, restaurant and gym facilities. The breakfast was yum!