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波特蘭東歡朋飯店

波特蘭東歡朋飯店

4.3/597 評價
The power went out during our stay. Right after we left for the day to visit grandma. We come back later in the evening to find out everything is shut down. No access to our belongings. No notifications or contact from staff. We had to check in hourly to find out when they decided check for power and show up. When we finally got into the lobby, we were asking what was going on why was NO ONE notified as a group of 10+ ppl were trying to get into their room the first night we were locked out. So, we told them we would like refunded for stay and going to our room to grab belongings and leave. 3rd floor... door keys don't work. Staff says 'oh yeah, I have to badge you in” didn't even care to mention that before took the stairs. I get they cannot control a power outage, but they can control alerting ppl that they will not have a warm place to stay nor access to their belongings for who knows how long via email or phone. Booked for 3 days slept there for 1 night. Never heard back from owner or staff about refunding anything. TERRIBLE EXPERIENCE NEVER AGAIN.

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