蓋洛德德克薩斯度假飯店及會議中心(Gaylord Texan Resort & Convention Center)

Nice place to take the family. Lots to do here. Many nearby locations via shuttle bus. Highly recommend.

It was an awesome experience! We had a blast we will definitely come back!

This was a great get away for the kids!

I wouldn’t say the place is amazing well because it’s not. When it’s Christmas time it’s great but to stay during the winter save your money and go else where. We stayed there for a dance convention and it was because it was convenient with it being held there. There are shops and restaurants that have decent food and things to browse and spend your money on. All in all it was an alright hotel for an overpriced stay.

First, please train your staff to be quick and efficient at the check in counter. I received the worst customer service from Jessica/Brazil. She didn’t greet me, could barely speak any English. Her coworker checked in three guests in the time it took her to check me in! The room had no plastic laundry bags or complimentary coffee that was promised. For close to $400 a night we should get those two things. Wouldn’t stay there again.

The Gaylord’s ambience is spectacular. There are lit fireplaces, high ceilings, a stone interior entrance…feels like a castle, heated indoor & outdoor pools, fitness room, coi fish pond, running train set, water geyser, giant chocolate chip cookies, live singing pianist, thick, clean and not stained carpet heading to room. Great idea with the noiseless, clean fireworks. Parking should not be charged if you stay at a non-peak time.

The restaurants were very basic but the food was pretty good. The events surrounding the resort itself were also amazing and I loved the decorations as well. However, the room itself is where problems arose. The cleaning lady must've done a bad job because the mirror was dirty, there was blood in one of the pillows, and there were random bits of hair left over in the tub from the previous guest along with a used bandaid. This is something I would've expected from a 2-star motel, not a 4-star resort. There were also a lot of technical issues when it came to our keys. We weren't allowed to leave the parking lot twice, because the room key didn't work. But aside from the hotel room and parking failures, the resort itself is amazing. It's beautiful in there. The staff must've put a lot of effort into the decorations and upkeep of having living fish in the streams. Unfortunately, they don't clean the pond, there are a lot of people who toss pennies and quarters inside the streams. I don't think this does the fish any good.

It was a nice stay with all the Christmas themes. It’s worth the visit. The resort is huge so plan early for valet parking. It was full when we reached. It’s very crowded during the evening due to the holidays. Lots of activities are good, especially skating and guest services are very helpful. Overall we enjoyed the stay. Don’t miss the Sunday brunch at Tex-Mex restaurant. Awesome food.

We had an issue with our wifi and were ultimately able to log on; however we had to be on a call with their tech support and provide our MAC address to our device. If we wanted to connect another device the same was needed. I just ended up using my hot spot :/ . We were given a wristband upon check in, it would have been much more convenient if the other wristband would have been given out as well. We needed a second one to sled and ice skate. The line for that curved around the convention center. We also had an issue with the noise level at our adjoining room, security was able to take care of it right away.