海伯利昂紅木套房飯店(Redwood Hyperion Suites)

Where to start? Fridge door fell off when opened, no biggie it didn't get cold enough to keep our "to go" food cold. So no breakfast,and no on site breakfast as advertised. Coffee in room but no decaf. Only 2 towels for a king size room. Sheets and towels are rough.AAA signage everywhere and no AAA discount. Tile floor in pet friendly room is sticky. Dog walking area is on the other side of the compound from pet rooms. Beautiful grounds,it appears all the energy invested is in the landscaping.Would have moved but for the 48 hour cancelation policy.

Our room was very spacious, clean, priced competively, and comfortable. The place and room were decorated adorably! This place is really nice. The only negative I could say, was that the pillows could be more comfortable.

Hotel was easy to find. Check in was quick and easy. Staff was friendly and quick to respond to a request. Bathroom remodel was nice. Was quiet during the evening/night. Removed cobwebs above the bed. Still some above the light closest to the closet.

Very nice relaxing location Grounds are nicely cared for. The beds could use a little updating though:(

Well, where to begin. We arrived to our king bd room that smelled like yrs of smoking and the door was broken so it would close fully, to keep sound out. There was a draft and excessive nose from the busy street we were next too. We called the frint seat to see if we could switch to another room, when she let us know that there was already a maintenance ticket in for the door issue. She said she would see what she could do and that almost all rooms were booked. She called back 20 min later saying her manager who was not on site and out of town said for us to just go elsewhere (WHAT?) instead of moving us to another room. So, we farhered out things to leav and tried to walk out the door and the dam door wouldn’t open, as we tied and tried to open it nothing. we called the front desk again and asked if she would come and let us out. she could nr get the door open and went and called her manger again, she came back with a tiny screw driver and pulled the screen off, a 8in x20in slider window to get it to us. She was finally able to open the door from her end came in and shut the dam door so now all three of us were locked in the room, I tried several times reaching my a out the window to open from outside but could not, THANK GOD I’m a tiny human, cause I had to climb out the window to get to the door and get it open to let my husband and the worker out of the room. EVEN AFTER ALL THAT THEY WOULD NOT UPGRADE OR CHANGE OUR ROOM! when I went to get a refund to leave there were not one but two charges on my account. WHICH SHE then proceeded to tell me we’re not there as I showed them to her. She talked to the manager several times in the phone and said she was out of town and that she was gonna get yelled at or even fired if she gave us another room and didn’t charge us more….ARE YOU KIDDING ME WHAT A JOKE THIS PLACE IS!!

Beautiful property, super friendly and helpful staff, all was rather clean. My only complaint would be that the rooms are a bit outdated, and the beds were HORRIBLY uncomfortable. One of the 2 queen beds in the room even had a major dip in the middle of the bed and we sunk down in. Felt like we slept on a concrete floor. Time to upgrade!!

The whole place was beautiful highly recommend getting new beds

it waa 137 for a night in a hotel that was worth like 60 bucks, and on top of that they charge you a 200 dollar incidental charge up front.

Property is vary nice