船長小屋套房飯店(Captain's Cottage Suites)

Grand Haven is my 2nd home and Captain's Cottage is my 2nd home. I have stayed here many times and it's always perfect. So clean (without the toxic clean smell), very comfortable and a perfect location to downtown and the lake.

I booked property same morning 5 hours prior to our arrival. I received immediate email confirmation of my stay and that I would receive a follow up email w a code to the lock box closer to check in (3:00 pm); I checked my email 3x times in route and nothing. We arrived about 2:40 and still no email or any communication re lock box code and entry! I called the property 3 times at the number listed on ******* reservation as well as their own website but no answer, each time leaving a VM. I called ******* who put me on hold and attempted to reach the property, same results! ******* gave up after another wait and attempt and offered to book me someplace else, a Best Western.. I refused since not a similar property off the beach/boardwalk area which was the attraction to booking in the first place. A competitor property next door attempted to call property mgr at a different number they had and left a msg to give me a call.. a guest staying on a lower level who I introduced myself to also called and did same.. 2 1/2 hours later while dining nearby, I received a call from Tiffany, the property check in rep apologizing that she had not noticed the reservation & didn’t have access to email for a while! Unbelievable, since there was no issues w booking the property n getting a confirmation email (which I suspect was auto generated). Who’s manning the gatehouse?? After requesting n initially refuted I was granted a 4 pm check out. That was nice but an xtremely frustrating xperience!

I have traveled a lot and this place is the cutest little place ever! Perfect walking distance to everything fun in Grand Haven. We’re watching the light/water show from our room! Can’t wait to come back again!

Was a real nice place Close to bike trail and river walk to lake

This place was amazing!! Super clean, spacious, and fantastic location! You can walk everywhere.

When I searched hotels/suites this place came up & I am so glad to have found it. Love the fact that the bedroom is separated with a door. The whole place was very clean. I also felt very safe in this neighbor

Very clean, just steps from the lakefront and dining/brewery options. Bathroom was really nice - massive tub. Room was very large. Having a smart tv option could have been a bonus minus just cable. Walls are pretty thin. But otherwise great stay and very communicative property managers. Easy check-in and parking lot a bonus.

This place was amazing..super clean..great location and staff was very responsive. We would defiantly be back!

The property itself was very nice. I had the upper-deck and it was very nice and quaint for myself. 1-2 block walk to downtown area. Off-season so, was wonderful and peaceful. I'm sure it's a bit more hectic in the warmer month as I also live in a small beach town. I stayed Sat and Sunday so I don't believe I there were guests downstairs.