湖口海濱盛橡套房飯店(Oaks the Entrance Waterfront Suites)

Location was the best with everything within walking distance

Check in took a while as only one person working the desk.. room was good size but needs a lot of work. King size bed is 2 singles pushed together. Would have to be the most uncomfortable bed I have ever tried to sleep on. My side sloped.. and I would roll to the middle.the other side the bed had no support at the side it had obviously been sat on to many times. The air con was super noisy and the louvres were broken off. Furniture needs a good clean. The dryer door was broken. There was no internet for the first couple of days and no TV reception for the first 3 days. They said that they had a blackout and were trying to get it fixed. Asked to be oved to another room with a view and told yes they would. Didn't happen. Asked for a mattress topper for the bed as it was super uncomfortable and told yes. That afternoon when we got back to the room no topper. Went and asked at reception and said that they would look into it. Mattress topper was brought to the room but I had to put it on the bed as the service staff were no longer working at that time of the day. So I had to ***** the bed and put the topper on. Location is the only good thing about this hotel.

I am a property professional with 30 years of experience and this place was a total disappointment. The pool area, the gym, the balcony, the internal stairs in the loft apartment - shocking, all of them. The place should be shut down and completely refurbished and everyone knows it. The owners do not want to spend a cent on this place and it is blatantly obvious. Such a shame.Will not recommend to anyone.

Car park ramps are steep, narrow and dark -terrible to navigate in any wagon or SUV. Kitchen hot plate markings worn off so no idea which way is on/off and what temperature. There is only one 5min park out the front when checking in so we had to drive around for 30mins waiting for it to clear and then only one lift working. Supposed to be non-smoking but level one often reeked.

To be charged over $500 for one night in a room that looks like it was from the mid 70's is outrageous. A TV that was so old you could barely watch it was another disappointing feature. Beds old and uncomfortable. The noise (not the fault of the venue) from the upstairs apartment was unbearable as was the music from Taffy's, a heads up on this would have been nice. Overall, would never stay here again.

Very disappointing. Area is unsafe and we were advised not yo walk far at night. Property is old, furnishings worn and stained. No amenities were open. View was excellent but not worth the price. Would not stay again or return to the area.

This property is definitely showing its age now and the rooms need a refurb. I asked for a 1-bed ocean view which didn't match the photo of what I booked. It was basically dark, narrow, tired and old and a studio with large sliding door separating the bed from the room. After some to/fro with reception, I was moved to a much nicer "refurbished" room, which was smaller, but at least a pleasant room. The gym was offline as well and that information was not volunteered at the time of booking. Would love to have given it higher scores, but its in need of a big update.