智選假日套房飯店岡薩雷斯(Holiday Inn Express & Suites Gonzales)

I reserved a room with 2 queens bed but was given a room with 1 king bed. When asking for the room to be corrected I was told it could be but it would be on the 2nd floor. Then was told that the elevator was not working correctly. I was traveling with my 82 year old mother and carring all our luggage up and down stairs was not an option for me.

Very helpful and friendly people here. I also left a valuable item when I left and house keeping found it and call me within an hour of my departure Thank you very much

Service was good but hallway floors were dirty, the air conditioner was loud and when you flushed the toilet it made a loud and long squeaking noise

The management went above and beyond to assist to make my trip comfortable

I had a great stay until using the shower the next morning there was no HOT water. Plenty of hot water in the sink but not the shower. I'm sure it is easily correctable.

Comfortable stay but missed out on Cinnamon Rolls for Breakfast - they were NOT offered at this location ;(.

Stay was nice room and hallway had a spicy smell. Room was not cleaned well. Rooms multiple hairs in bathroom.

The room was ok , just the couch needs to get replaced because it has one stains but besides it was ok.

First time at this hotel and the AC wasn’t working, barely any air coming out. Carpets were dirty and front desk wasn’t there half of the time. Necessity made us book again and they CANCELED our stay without ANY notification. The only way we found out was because we wanted to upgrade our room. We got no apology OR explanation as to why we had our PREPAID stay canceled. Now we are l left last minute to find a hotel during a completely booked up weekend throughout the town.