This was a really disappointing experience for us. I would like to start by saying our room was great in terms of size but that is because it was a two bed suite. Unfortunately one room was overlooking the main road from the side, the handle was removed from that window and there was just a hole, whether this contributed to the exceptionally loud road noise I do not know but it sounded like the windows were open. Nothing a good bit of quality double glazing couldn’t fix, something you would expect a 5* hotel to have. The other issue in the other bedroom is it was overlooking the pool and only first floor. The hotel in its infinite wisdom had decided to book a wedding party on the first night of our stay, which in itself would ordinarily be fine but the music was exceptionally loud and the noise from people in general going on until well after midnight. We would have just gone to the bar and had some drinks but no, all hotel amenities were removed from all other hotel guests so you had a choice of eating in your room or getting a taxi and going out. Had the hotel had given us the courtesy of informing us before our arrival this would be the case then we would have found alternative accommodation. Apparently the managers response was you have to expect a 5* hotel would have events. Very naive and bizarre attitude from a manager. Where was our 5* hotel experience? The hotel also has a construction site in front of it so there is no longer a sea view but also there is a lot of noise from that site which rules out any relaxation around the pool, apparently it’s sporadic so you may get lucky. This hotel is advertising itself as 5* but I would class this as 3.5* at the most. I feel that the service was well below par for a 5* hotel.
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