I visited Hideaway a few years ago and loved it, I stayed in a room looking over the ocean and couldn’t wait to come back. However, this time we were taken to our room which was across the road and up the hill.. it didn’t even look like part of the hotel. When I asked if I could be in a room near the rest of the hotel (we didn’t even need see views) I was told it would be an extra $100/ night. We later spoke to some other guests who were staying in an ocean view room and they told us there were paying $40 more than us a night. Our room was tiny and my partner got electrocuted when plugging the kettle in, the kettle didn’t work. We stayed for two nights and on the first we were woken by a man banging on our door at 1.20am, I believe he was hotel staff and when I opened the door he said oh wrong room and walked off, when I mentioned this at the front desk the following day they just laughed.. it is safe to say I was very disappointed with my stay. Which is a huge shame because I have recommended this hotel to many people but sadly no longer will. Finally, the hotel was very quiet, there were very few guests staying which means several of the on site rooms would have been available and as far as we could see we were the only guests staying across the road far from everyone else.
翻譯