雲頂世界 - 高原飯店(Resorts World Genting - Highlands Hotel)

The room little bit small, but clean, the kids enjoys the holiday

Close proximity to ****** and well maintained.

Formerly called - Maxims Hotel, and now renamed to Highlands Hotel. I revisit this property (as no much choice left for 4-5 star hotels in Resorts World Genting, at this point of time), and what does impressed me is the check-in process. I remembered previous check in usually took long and not well organized, front desk staffs not attentive, kind of messy but this time, they impressed me. When I reached the lobby, I was greeted by a front desk staff, escorted you to the sitting areas meanwhile prepare the check in procedures. The staffs are more attentive to guests arrival experience now and you can never felt being left out (like last time). While room is well maintained, clean, and welcome fruits and mask provided too (last time no welcome fruits though!) Overall, service quality is improved and keep it up, Highlands Hotel.