拉馬裡錫亞高飯店

Amazing Food But One Major Letdown We absolutely loved La Mari. It easily rose to the top of our list. My family and I were blown away by the food. In our opinion, it could easily be the best restaurant in town. The quality, presentation, and ambiance were all on an international level. Truly impressive. However, we had one major disappointment that left a sour taste. The manager’s attitude was unwelcoming and surprisingly rude. Four of us arrived around 7 PM and had a fantastic time. We enjoyed the food so much that we invited more of our family to join us. They could only come by 9 PM, and that’s when the atmosphere changed. Instead of being accommodating or helpful, the manager approached us with arrogance and made it clear he was not pleased with more guests arriving. The restaurant closes at 10 PM, and we made an effort to pre-order out of respect for their schedule. Still, his attitude made us feel uncomfortable and not welcomed. As a manager, we expected warmth, professionalism, and genuine hospitality. Sadly, we experienced the opposite. Despite spending over PHP14,000 on dinner and leaving generous tips for the entire staff as a gesture of appreciation for accommodating our extended group, we were still asked to leave at exactly 10:15 PM. We were already in the process of wrapping up, so being told to go felt unnecessary and abrupt. We understood the closing time, but the way it was handled made us feel like we had overstayed our welcome—when in reality, we were already on our way out. It felt like the gesture was rubbed in our faces, which was disappointing after such a wonderful meal. La Mari has so much potential and we truly want to recommend it. But for a place with food and ambiance this great, the overall customer experience needs to match. That starts with management.